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How do I contact Adobe staff for support?
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Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html,
or as a slight short cut try http://helpx.adobe.com/contact.html?product=digital-editions&topic=using-my-product-or-service
Choose topic ‘'Signing into my Account' , and then click on 'I still need help';
then you should see 'Chat with an Agent' at the bottom of the page.
'Ask our experts' will indeed just lead you back to this forum.
Sometimes you will get ‘Sorry! All agents are busy— please check back soon.’
Don’t refresh the page, just hang on and it should eventually go to ‘Chat Now, and agent is available’.