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I do not see " chat with an agent" at the bottom of the page , only " ask our experts"
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Please reply to the messages on the old thread rather than starting a new thread ...
Did you select topic ‘'Signing into my Account' before selecting 'I still need help'?
If you don't select a topic it won't offer the chat, also for some of the topics it won't offer the chat.
It's quite a long page, you may have to scroll down to see the 'Chat with an Agent' bit.