Welcome to the forum.
First, what is the CODEC in the files from that Canon?
Just a guess, I would speculate that it is probably MJPEG. If that IS the case, then this article will give you some suggestions and options: http://forums.adobe.com/message/4079377#4079377
Good luck, and let us know what the CODEC is, please.
For more information about codecs, and how to report back with your information, read below
Codec & Format information, with 2 links inside to read -read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Actually this is a professional camcorder that shoots in MXF format, which Premiere Elements does not support.
You'll need to use a professional program like Premiere Pro (or even Vegas Pro). You really can't edit video from a $2500 professional camcorder on a $75 video editing program.
Thank you for your response which is much appreciated. The Canon XF100 Instruction Manual says: MPEG-2 Long GOP. The recordings are saved as Material eXchange Format (MXF) files which are compatible with major non-linear editing (NLE ) software. It seems that Adobe Premiere Elements 12 will be unable to edit the recordings and that I will therefore have to purchase Premiere Pro.
>therefore have to purchase Premiere Pro
2 ways to do that, and 2 completely different versions
1st for CURRENT version you go to the Cloud and pay monthly rental... stop paying monthly rent, the program stops working
2nd for version CS6 you pay more, one time... I do NOT know if CS6 will work with MXF files... page 2 at next link