4 Replies Latest reply on Dec 31, 2013 4:40 PM by John Waller

    Changing computers

    David Fetherolf
    David Fetherolf Dec 31, 2013 3:53 PM

      OK. Since there's no way to contact Adobe and speak with an acutal human being I'll try this idiocy.

       

      Changed computers. (Mac). Did migration. Now all my CS6 suite is listed as "trial" versions. There appears

      to be no way around this. I've been forced to open an account and "sign into" it to try and remedy but no, according to

      Adobe I'm still on "trial".

       

      I have no desire to be part of a "creative cloud". I want to continue to use the programs I paid for for what I use them for.

       

      Can anybody help?

       

      thanks

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        • 1. Re: Changing computers
          Noel Carboni Level 8
          Noel Carboni Dec 31, 2013 4:02 PM (in response to David Fetherolf)

          Idiocy?  I'll give you the benefit of the doubt because you're frustrated.

           

          If you have a serial number - which you must have if you bought a perpetual license - then you'll need to enter it in order for Photoshop to activate. 

           

          Did you misplace your serial number?  If you bought directly from Adobe there's a way to get it from Adobe's main site (look for the "My Adobe" link).  But you'll have to use the Adobe ID you set up way back when you activated your first copy.

           

          If it does not activate upon entry of your serial number then there is no other option other than to get Adobe customer support on the line.  I've done it before; work at it a bit and I'm sure you'll reach a human in SOME part of the world.

           

          Good luck.

           

          -Noel

          • 2. Re: Changing computers
            John Waller Adobe Community Professional & MVP
            John Waller Dec 31, 2013 4:02 PM (in response to David Fetherolf)

            Changed computers. (Mac). Did migration.

            If you migrated the CS6 suite then that won't work.

             

            You'll have to re-install the CS6 apps.

            • 3. Re: Changing computers
              David Fetherolf Level 1
              David Fetherolf Dec 31, 2013 4:35 PM (in response to John Waller)

              Thanks.

              Frustrated indeed, especially after similar sillyness with MS Office.

               

              Turned out I needed my newest serial number and the last actual discs I had were CS5.5 (Idownloaded 6 later).

              Found newer serial number rooting around in my account (which I hadn't gone to since Adobe got hacked).

               

              I'm too old to forget the days when upgrades relied on the original numbers (yep, I still have my original Aldus

              PageMaker 3.5" installation floppies). Guess I'll make a text file with the newest numbers and stick it in

              with the CS6 files.

               

              Everything seems to be working okay now. I had to manually move a bunch of stuff in the Dreamweaver

              Configuration sub-folder; guess I'll eventually find out what's been messed up with the others.

               

              Been a long day with more to go.

               

              thanks again,

              d

              • 4. Re: Changing computers
                John Waller Adobe Community Professional & MVP
                John Waller Dec 31, 2013 4:40 PM (in response to David Fetherolf)

                Guess I'll make a text file with the newest numbers and stick it in with the CS6 files.

                Exactly how I've done it since the early 2000s for all version of all my paid software.

                 

                I also securely store the text file in Dropbox so it's always available to me on every computer and device wherever I happen to be.

                 

                Then I can always download the installation files from the web and always have my serial numbers to hand.