3 Replies Latest reply on Jan 1, 2014 8:48 AM by the_wine_snob

    Getting 'generic error' when trying to 'add media'


      Working with a brand new Surface Pro 2.  New user of Premier Elements 12.  Cannot get 'Add Media' to work.  Getting an error message of 'add media error - generic error'.

      Media is on a Kodak Z981 with a file type of .MOV.

      I am thinking that there is some simple error that is preventing me from 'adding media'.

      What is it?