2 Replies Latest reply on Jan 2, 2014 3:49 PM by jeromiec83223024

    flash still not working after enabling it on windows 8.1?

    matt1907 Level 1

      I followed the instructions on the help section and enabled flash, however it is still not working. I then tried to download it and the page takes me to the instructions on how to enable it.

       

      I have just bought a  new laptop and it is fully updated with 8.1.

       

      Any help would be appreciated.

        • 1. Re: flash still not working after enabling it on windows 8.1?
          Mike M Level 6

          This is a known problem with Internet Explorer 11, which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
          Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
          I'm not big on "pretending" so I recommend actually using another browser.

          Firefox (from Mozilla)

          Opera (from Opera)

          Safari (from Apple)

          Chrome (from Google)

          ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

          1 person found this helpful
          • 2. Re: flash still not working after enabling it on windows 8.1?
            jeromiec83223024 Adobe Employee

            Flash Player is actually built into Internet Explorer on Windows 8 and 8.1.  There is nothing for you to download or install from Adobe.

             

            From the description of the problem, it sounds like you're going to a website and getting a message that Flash Player cannot be found.

             

            On most sites, there is JavaScript that determines what version of your browser and Flash are installed, so that it can determine what content to show you.  In Internet Explorer 11, Microsoft changed the string that identifies Internet Explorer to those scripts, and it's very likely that the website you're visiting needs to make adjustments to accommodate the change.  There will probably be a bumpy transition period as major web properties notice the problem and fix it.

             

            In the meantime, Mike's suggestions are good.  Use Compatibility Mode or an alternate browser.  You may also want to contact the website (particularly if they're a small shop) to let them know about the problem.  You're on the early end of the adoption curve, and they might need a head's up.

             

            Thanks!