I have installed the latest version of flash player (11.9.900.170) it is enabled. I cannot download multiply photos in facebook and the clouds do not appear in the adobe help screen. I have tried all that that the site recommends and cannot figure out what to do. I am running Windows 8.1 on a Dell laptop. Any ideas.
This is a known problem with Internet Explorer 11, which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
I'm not big on "pretending" so I recommend actually using another browser, at leasat until Microsoft gets their act together and fixes IE11.
ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.