1 Reply Latest reply on Jan 2, 2014 1:50 AM by sjpt

    ADE authorization


      I'm trying to use ADE, but I can't authorize my new computer? This would only be my second device.  Any suggestions?

        • 1. Re: ADE authorization
          sjpt Level 4

          More detail would be helpful, live exactly what stage and what error message (though ADE error messages are very often not helpful)

          One thing to try ...



          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"



          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.



          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0