3 Replies Latest reply on Jan 9, 2014 5:52 AM by Peter Grainge

    Generated SSL to MS WORD: Both Word doc map levels (Headings) & PDF Bookmarks are incorrect

    ROBOPM Level 1

      Hello All,

       

      Please review the following problem I am experiencing with my WORD output Document Map / PDF Bookmarks,

       

      Thank you for your time and assistance,

      ~PM

       

      SOFTWARE VERSIONS: WIN 7, RoboHelp 8, WORD 2007

       

      ISSUE: Generating TOC chapters from Robohelp 8 to MS WORD 2007, WORD document map levels (Headings) are incorrect or navigation trees are not consistent. RoboHelp 8->SSL configured and mapped, using a WORD template .dot.

       

      SOLUTION GUIDANCE:

      The PDF is generated from the word document that, in turn, is created from the RoboHelp 8 project. The PDF generation is configured to use heading styles to create bookmarks. Note: Word styles are mapped to styles defined in the RoboHelp templates however; the resulting document/PDF will generate incorrect or inconsistent bookmarks.

       

      PROBLEM ONSET: Unable to determine when this first occurred (I am new to the position). What I did (looking at older generated "PDF's") see that there were no bookmarks; probably due to not having the option in WORD converting/publishing into Adobe 'heading option' checked off.

       

      DESCRIPTION: In the Adobe Reader, click on the View->Navigation Panel->Bookmarks (NOTE: this can also be seen in WORD 2007 'Document Map' left pane), user's view: the navigation trees are not consistent.

       

      Expected result: The bookmark structure follows the structure of the document where the first level are chapters, second level of the navigation tree are topics, etc.

       

      Actual result: The bookmark structure is not consistent and shows things like "Scenario 1", "Figure 1" on the same level as chapter headings.

       

      EXAMPLE #1:

      Click on the + sign next to the Introduction bookmark;

       

      Expected result: It should show

      Introduction

      ->Introduction

      ->Support and Training

       

      Actual result:

      Introduction

      ->Introduction

        ->Support and Training

       

      EXAMPLE #2:

      Click on the + sign next to the Preparing for Database Migration bookmark;

       

      Expected result: It should show;

      Preparing for Database Migration

      ->Required Steps for Certain Versions of Financials

      ->Any version running on SQL Server 7.0

      ->Version 3.x running on SQL Server 2000

      ->Version pre-4.3.11 running on SQL Server 2000

      ->Version 4.3.11 or later running on SQL Server 2000

       

      Actual result:

      Preparing for Database Migration;

      ->Required Steps for Certain Versions of Financials

      ->Any version running on SQL Server 7.0

      ->Version 3.x running on SQL Server 2000

      ->Version pre-4.3.11 running on SQL Server 2000

      1. Upgrade 4.3.11 or later to 4.6 while running under SQL Server 2000.

      2. Upgrade SQL Server 2000 to SQL Server 2005/2008/2012.

      ->Version 4.3.11 or later running on SQL Server 2000:

      Scenario 1

      Scenario 2

       

      and so forth...

       

      EXAMPLE #3:

      1) Open PDF

      2) In the Adobe Reader click on the View->Navigation Panel->Bookmarks;

       

      Expected result: The bookmark structure follows the structure of the document where the first level are chapters, second level of the navigation tree are topics, etc.

       

      Actual result: The bookmark structure is not consistent and shows things like "FDP", "2. Click Next." on the same level as chapter headings.

       

      EXAMPLE #4 (Visual):

       

      Notice “Step / Action”, this text is coming from RoboHelp as ‘Normal’ Styles and is mapped to WORD as a ‘Normal’ Styles but WORD is reading it as “Outline Level” (Paragraph). See sample WORD screenshots below.

       

      ATTEMPTS TO RECTIFY PROBLEM: Note: This is NOT a problem if I generate a single chapter from RoboHelp TOC 'Chapter Layout'. I also tried all the chapters separately and there were no problems. When I generate all 24 chapters from my TOC 'Chapter Layout'  there are issues (e.g., single word like "Step / Action" text, nubered and bullited text become headings).


      Sample 1

      sample1.jpg

      Sample 2

      Shown in this sample screenshot I include the HTML from RoboHelp

      sample2.jpg