Please let me know couple of things so that I can help you with the issue:
1) Did you enter the serial key while installing Contribute 6.5 on the computer or have you installed it as a trial?
2) If you have installed the product with the serial key, is it a full version serial key or an upgrade version serial key of the product?
3) Which OS do you have? (Please mention the exact version of OS)
Contribute 6.5 does not have any update so if the product is installed fine then it is up to date.
You can download Contribute 6.5 from the link below:
Thanks and Regards
My issue is a little different. I'm changing from a Win 7 to a new Win 8.1 PC. I have managed to install Contribute 6.5 onto the new PC without any problems, but how do I transfer all my settings and connections?
I could send myself keys, but that seems a poor way to start a new installation.
Is the a way to migrate all my settings to my new PC? The old machine will be wiped afterwards, so there is no licensing issues.
Congrats on completing the installation of Contribute 6.5.
You can check this thread and let me know if this is the same which you want : http://forums.adobe.com/thread/257187
Also find some suggestions here.
I would also like to give you a disclaimer that Contribute 6.5 is not tested yet on Windows 8.1 but you can definitely check how it is working there.
Thanks. Yes it is as I thought, we needed to issue out connection kys ( with FTP password ) then importing into the new install, all seems OK.
No issues so far with Win 8.1, not even needed to use compatibility mode. I'll post again if we see problems.
You can always get back to us if you would have any query.
Also mark the above post as the correct answer so that the other users can also utilize the solution.
I also recently purchaed adobe contribute 6.5 (full version) then my laptop died so trying to install on my new one without success so could you please assist?
I hope you are doing good.
Please let me know below information in order to help you:
1) Version of OS.
2) What is the error while installing the product on your computer?
You can download Contribute 6.5 from here: https://www.adobe.com/cfusion/tdrc/index.cfm?product=contribute&loc=en&promoid=DJDUL
I have been able to sort this out now.
Many thanks for getting back to me.