Error launching default browser

I had downloaded and installed the trial versions of PSE 12 and PRE 12 in late November, 2013. Purchased both December 23, 2013 and downloaded both. Did not realize I could just enter the new product codes, and instead re-installed both. All seems to working, but when I click HELP>SUPPORT, I get error message: There was an error launching the default browser. You may need to re-install the application and the Help component. Does this refer to reinstalling PSE and PRE or the browser which is IE9? Had a chat seesion with Mohammed who told me to contact tech support who want me to pay for help. This does not seem right for a new purchase.

Also, since the purchase occured on December 23, 2013 and today is January 3, 2014 I wonder why I am already getting emails that I have reached my limit in Revel. I thought I had thirty days for unlimited initial uploads.