What the heck???
I've seen no answers from the community--which wasn't really expected.
I have also not been answered or contacted in any way by anyone from Adobe!
They've turned off their phone lines, and the chat line no longer works.
Are they still in business?
Do they support anyone?
It turns that there is a nicely visble flag that tells you when a chat agent is available.
Unfortunately, there is nothing that tells you when no one is available.
So if it's your first time at that page (as it was for me), you have no idea that chat is inoperative
simply because there is no one there to take the call. (A website usability snag that should be fixed.)
Another usability issue: While waiting for an agent to arrive at the chat window, there is a message that says:
We are still assisting other customers, thank you for your patience. You can also try ourcommunity forums, where experts are online 24/7.
But that couldn't be further from the truth.
Judging by my experience in this forum, experts are online 0/0.
1 person found this helpful
We are sorry for the inconvenience you have been facing. Which CS3 Adobe product you are trying to activate? Do you own a retail or a volume licensing software. Refer the article: http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html.
Yow! That's an old message.
I got it installed, though.
Thanks for asking!
There was no real problem, but there APPEARED to be one,
because of a usability issue on your website. (You should report
it to the web developers.)
Here's the issue:
· When no is available for a chat, the website gives no
indication of that fact. It just doesn't display the chat button.
· But someone who comes into the site has no way to know
that a button would be there. It looks as though the site
is broken, with no way to phone, and no working chat
capabilities. It leaves you feeling left high and dry.
The fix is quite simple: Always display something where the chat button
would be. (Preferably, an indicator that tells when it will be active again.)