2 Replies Latest reply on Jan 4, 2014 9:29 AM by John T Smith

    Error Message

    mandy 2

      I am attempting to use adobe premiere elements 12.  An error message appears stating the drivers must be updated.  What do I do as my computer indicates that the drivers are up to date?

        • 1. Re: Error Message
          A.T. Romano Level 7

          mandy 2

           

          What computer operating system is your Premiere Elements 12 running on?

           

          Please go to the web site of the manufacturer of your video card and determine there if you have the latest version of your video card driver. If it is the latest as shown there and the problem exists, then please delete the BadDrivers.txt file.

           

          For now I am assuming that you are running Premiere Elements 12 on Windows 7, 8, or 8.1 64 bit. In that case, the path to the BadDrivers.txt file is:

           

          Local Disk C

          Program Data

          Adobe

          Premiere Elements

          and the BadDrivers.txt file that you delete is in that Premiere Elements Folder. Do not open any of the folders in the Premiere Elements Folder. The BadDrivers.txt file for 12 is a file, not in a folder, in the Premiere Elements Folder.

           

          Please be sure to have Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.

           

          We will be watching for further developments and details.

           

          Thank you.

           

          ATR

          • 2. Re: Error Message
            John T Smith Adobe Community Professional & MVP

            >my computer indicates that the drivers are up to date

             

            If Windows, do NOT rely on Windows Update to have current driver information

            -you need to go direct to the vendor web site and check updates for yourself

             

            ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

            nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us