5 Replies Latest reply on Jan 5, 2014 6:37 AM by Steve Grisetti

    Premiere Elements 12 won't open a new project


      I recently installed premiere elements 12.  It is the first time install of any version of this software.  When I open the program and click on Video Editor, then New Project ...a black and purple ribbon scrolls for about 2 minutes, then nothing.  I have a Dell Inspiron One2305 running Windows 7 - 64 bit, AMD 2.8 Ghz processor.  I have 4 gb of RAM and 916 gb of hard disk space.  Reading through suggestions, I have tried the following without success:


      1.  I updated the driver for the AMD 4200 Video Driver.

      2.  I loaded the software as the administrator, but I unstalled, then created a new administrator account,  and reinstalled under the new administrator account.


      I'm not a techie by any means, but I can follow directions pretty well.  Any help is appreciated.