9 Replies Latest reply on Apr 14, 2016 5:38 PM by Chris Cox Branched to a new discussion.

    Photoshop CC APPCRASH

    KristielleAmy

      Photoshop keeps crashing on me, and I get the message "Adobe Phottoshop CC has stopped working". The problem event name is APPCRASH. I have included my sytem info below if that helps. Thanks.

       

      Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1

      System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 2833 MHz

      Built-in memory: 12286 MB

      Free memory: 3897 MB

      Memory available to Photoshop: 10948 MB

      Memory used by Photoshop: 60 %

      Image tile size: 1024K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      OpenCL Version: 1.1 ATI-Stream-v2.2 (302)

      OpenGL Version: 3.0

      Video Rect Texture Size: 16384

      OpenGL Memory: 1024 MB

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: ATI Radeon HD 5700 Series

      Display: 2

      Display Bounds: top=0, left=2560, bottom=900, right=4000

      Display: 1

      Display Bounds: top=0, left=0, bottom=1440, right=2560

      Video Card Number: 2

      Video Card: ATI Radeon HD 5700 Series

      Driver Version: 8.782.0.0

      Driver Date: 20100928000000.000000-000

      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Video Mode: 1440 x 900 x 4294967296 colors

      Video Card Caption: ATI Radeon HD 5700 Series

      Video Card Memory: 1024 MB

      Video Card Number: 1

      Video Card: LogMeIn Mirror Driver

      Driver Version: 7.1.542.0

      Driver Date: 20060522000000.000000-000

      Video Card Driver:

      Video Mode: 2560 x 1440 x 4294967296 colors

      Video Card Caption: LogMeIn Mirror Driver

      Video Card Memory: 0 MB

      Serial number:

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\

      Temporary file path: C:\Users\User\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        D:\, 781.2G, 78.5G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Plug-ins\

       

      Installed components:

         ACE.dll   ACE 2013/03/19-12:09:02   79.535293   79.535293

         adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

         AdobeLinguistic.dll   Adobe Linguisitc Library   7.0.0  

         AdobeOwl.dll   Adobe Owl 2013/03/03-12:10:08   5.0.13   79.533484

         AdobePDFL.dll   PDFL 2013/03/13-12:09:15   79.499517   79.499517

         AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1768  

         AdobeXMP.dll   Adobe XMP Core 2013/03/13-12:09:15   79.151481   79.151481

         AdobeXMPFiles.dll   Adobe XMP Files 2013/03/13-12:09:15   79.151481   79.151481

         AdobeXMPScript.dll   Adobe XMP Script 2013/03/13-12:09:15   79.151481   79.151481

         adobe_caps.dll   Adobe CAPS   7,0,0,21  

         AGM.dll   AGM 2013/03/29-12:09:59   79.536232   79.536232

         ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

         aif_core.dll   AIF   5.0   79.534508

         aif_ocl.dll   AIF   5.0   79.534508

         aif_ogl.dll   AIF   5.0   79.534508

         amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

         ARE.dll   ARE 2013/03/19-12:09:02   79.535293   79.535293

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2013/03/19-12:09:02   79.535293   79.535293

         BIBUtils.dll   BIBUtils 2013/03/19-12:09:02   79.535293   79.535293

         boost_date_time.dll   DVA Product   7.0.0  

         boost_signals.dll   DVA Product   7.0.0  

         boost_system.dll   DVA Product   7.0.0  

         boost_threads.dll   DVA Product   7.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.1.6.30158   2.1.6.30158

         CITThreading.dll   Adobe CITThreading   2.1.6.30158   2.1.6.30158

         CoolType.dll   CoolType 2013/03/19-12:09:02   79.535293   79.535293

         dvaaudiodevice.dll   DVA Product   7.0.0  

         dvacore.dll   DVA Product   7.0.0  

         dvamarshal.dll   DVA Product   7.0.0  

         dvamediatypes.dll   DVA Product   7.0.0  

         dvaplayer.dll   DVA Product   7.0.0  

         dvatransport.dll   DVA Product   7.0.0  

         dvaunittesting.dll   DVA Product   7.0.0  

         dynamiclink.dll   DVA Product   7.0.0  

         ExtendScript.dll   ExtendScript 2013/03/21-12:10:31   79.535742   79.535742

         FileInfo.dll   Adobe XMP FileInfo 2013/03/19-12:09:02   79.151561   79.151561

         filter_graph.dll   AIF   5.0   79.534508

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         imslib.dll   IMSLib DLL   7.0.0.37  

         JP2KLib.dll   JP2KLib 2013/02/19-12:28:44   79.248139   79.248139

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   2.1.2.1756  

         mediacoreif.dll   DVA Product   7.0.0  

         MPS.dll   MPS 2013/03/15-13:25:52   79.535029   79.535029

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         PatchMatch.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CC   CC  

         Plugin.dll   Adobe Photoshop CC   CC  

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   4.0.1.34  

         PSArt.dll   Adobe Photoshop CC   CC  

         PSViews.dll   Adobe Photoshop CC   CC  

         SCCore.dll   ScCore 2013/03/21-12:10:31   79.535742   79.535742

         ScriptUIFlex.dll   ScriptUIFlex 2013/03/21-12:10:31   79.535742   79.535742

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 1, 2012, 1003  

         updaternotifications.dll   Adobe Updater Notifications Library   7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   7.0.1.102

         WRServices.dll   WRServices Mon Feb 25 2013 16:09:10   Build 0.19078   0.19078

       

       

      Required plug-ins:

       

         3D Studio 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Accented Edges 14.0

         Adaptive Wide Angle 14.0

         Angled Strokes 14.0

         Average 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Bas Relief 14.0

         BMP 14.0

         Camera Raw 8.0

         Camera Raw Filter 8.0

         Chalk & Charcoal 14.0

         Charcoal 14.0

         Chrome 14.0

         Cineon 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Collada 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Color Halftone 14.0

         Colored Pencil 14.0

         CompuServe GIF 14.0

         Conté Crayon 14.0

         Craquelure 14.0

         Crop and Straighten Photos 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Crop and Straighten Photos Filter 14.0

         Crosshatch 14.0

         Crystallize 14.0

         Cutout 14.0

         Dark Strokes 14.0

         De-Interlace 14.0

         Dicom 14.0

         Difference Clouds 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Diffuse Glow 14.0

         Displace 14.0

         Dry Brush 14.0

         Eazel Acquire 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Embed Watermark 4.0

         Entropy 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Extrude 14.0

         FastCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Fibers 14.0

         Film Grain 14.0

         Filter Gallery 14.0

         Flash 3D 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Fresco 14.0

         Glass 14.0

         Glowing Edges 14.0

         Google Earth 4 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Grain 14.0

         Graphic Pen 14.0

         Halftone Pattern 14.0

         HDRMergeUI 14.0

         IFF Format 14.0

         Ink Outlines 14.0

         JPEG 2000 14.0

         Kurtosis 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Lens Blur 14.0

         Lens Correction 14.0

         Lens Flare 14.0

         Liquify 14.0

         Matlab Operation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Maximum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Mean 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Measurement Core 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Median 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Mezzotint 14.0

         Minimum 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Mosaic Tiles 14.0

         Multiprocessor Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Neon Glow 14.0

         Note Paper 14.0

         NTSC Colors 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Ocean Ripple 14.0

         Oil Paint 14.0

         OpenEXR 14.0

         Paint Daubs 14.0

         Palette Knife 14.0

         Patchwork 14.0

         Paths to Illustrator 14.0

         PCX 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Photocopy 14.0

         Photoshop 3D Engine 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Picture Package Filter 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Pinch 14.0

         Pixar 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Plaster 14.0

         Plastic Wrap 14.0

         PNG 14.0

         Pointillize 14.0

         Polar Coordinates 14.0

         Portable Bit Map 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Poster Edges 14.0

         Radial Blur 14.0

         Radiance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Range 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Read Watermark 4.0

         Reticulation 14.0

         Ripple 14.0

         Rough Pastels 14.0

         Save for Web 14.0

         ScriptingSupport 14.0

         Shake Reduction 14.0

         Shear 14.0

         Skewness 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Smart Blur 14.0

         Smudge Stick 14.0

         Solarize 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Spatter 14.0

         Spherize 14.0

         Sponge 14.0

         Sprayed Strokes 14.0

         Stained Glass 14.0

         Stamp 14.0

         Standard Deviation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         STL 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Sumi-e 14.0

         Summation 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Targa 14.0

         Texturizer 14.0

         Tiles 14.0

         Torn Edges 14.0

         Twirl 14.0

         Underpainting 14.0

         Vanishing Point 14.0

         Variance 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Variations 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Water Paper 14.0

         Watercolor 14.0

         Wave 14.0

         Wavefront|OBJ 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         WIA Support 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         Wind 14.0

         Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00)

         ZigZag 14.0

       

      Optional and third party plug-ins:

       

         Imagenomic Plug-in Console 1, 2, 0, 0

         Portraiture 2.3.3.0

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Adobe Exchange

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CC APPCRASH
          Curt Y Level 7

          You need to update PS as you are on the basic version 14.0

           

          If system crashing look in OS Event Viewer.  See if you can find line stating Faulting Module - - - - -.

          • 2. Re: Photoshop CC APPCRASH
            Level 7

            Update Photoshop, you should be on version 14.1.2.

             

            And your video card driver is over 3 years out of date.  Go to AMD's website and update the driver.

            Also, LogMeIn has caused problems for some users.

            • 3. Re: Photoshop CC APPCRASH
              TTeddyau Level 1

              Chris, I have been having this problem over a period of a few months. It has just gotten worse over time. Now, it's got to the stage where I can't save this image I'm working on without this dreaded window.

              stopped working.JPG

               

              I have been searching, reading, seeking help from Adobe and I'm at my wits end! I updated everything, including my NVIDIA with no difference.

              I even tried removing the "MMXCore.8bx" file which didn't help (sorry don't have Event Log for what happened next.)

               

              The last thing I tried was...

              Went to add/remove and followed prompts to uninstall Photoshop CC.

               

              Restarted my system (I didn't quit the CC desktop app. Adobe help said to do that in an email, but I had done it before I received the email which was a reply form a chat help session.)

               

              Opened Creative Cloud desktop app (Photoshop was gone from installed apps)

               

              Scrolled down to Photoshop and clicked on "Install"

               

              Waited over 4 hours while it downloaded.

               

              Took screenshot which is this....

               

              ACC photoshop download, install.JPG

               

              Please note how it says "Up to Date", which is EXACTLY how it was before the uninstall.

               

              Can you tell me why is everything exactly the same?

              Why are all my filters there, which I installed, are still there?

              Why are all the extra brushes, which I installed, are still there?

               

              EVERYTHING is exactly the same. Even the errors which I am having!

              What did I do wrong? Can you tell me the correct procedure which I asked Adobe Chat for in the first place!!

               

              Below, is the error log in which I'm having problems with and is the reason I'm trying to uninstall and re install Photoshop. And also my system info..

               

              I would really appreciate some help with solving this issue.

               

               

               

              Log Name:      Application

              Source:        Application Error

              Date:          5/01/2014 7:01:25 PM

              Event ID:      1000

              Task Category: (100)

              Level:         Error

              Keywords:      Classic

               

              Description:

              Faulting application name: Photoshop.exe, version: 14.1.2.427, time stamp: 0x523ffa40

              Faulting module name: MMXCore.8bx, version: 14.1.2.427, time stamp: 0x523fff5a

              Exception code: 0xc0000005

              Fault offset: 0x00020259

              Faulting process id: 0x2230

              Faulting application start time: 0x01cf0a048bd2c554

              Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe

              Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC\Required\Plug-Ins\Extensions\MMXCore.8bx

              Report Id: b7bd57f7-75f8-11e3-acf2-00241dd9207e

               

               

              Windows Error reporting

               

              Fault bucket 3872389742, type 1

              Event Name: APPCRASH

              Response: Not available

              Cab Id: 0

               

              Problem signature:

              P1: Photoshop.exe

              P2: 14.1.2.427

              P3: 523ffa40

              P4: MMXCore.8bx

              P5: 14.1.2.427

              P6: 523fff5a

              P7: c0000005

              P8: 00020259

              P9:

              P10:

               

              Attached files:

              C:\Users\TTeddy\AppData\Local\Temp\WER393.tmp.WERInternalMetadata.xml

               

              These files may be available here:

              C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_419faa1970fc7dba 2409f8d2188781c8426815_15e027c6

               

              Analysis symbol:

              Rechecking for solution: 0

              Report Id: b7bd57f7-75f8-11e3-acf2-00241dd9207e

               

              *********************************************************************************

               

              SYSTEM INFORMATION

               

              System info.JPG

              • 4. Re: Photoshop CC APPCRASH
                Curt Y Level 7

                Your problem lies with Faulting module name: MMXCore.8bx.  This was a problem several years ago with Adobe Bridge when user created a Temp file on a different drive than C.  But that but was fixed.  So have you moved any program files since the install?

                 

                The solution for Bridge on 4/12 was:

                 

                Can Bridge work if you run it as administrator? If yes, will it generate a temp file named like “Photoshop Tempxxxxxx” under the root of C drive when Bridge launch? If still yes, it should be a same issue as what others encountered. And we are investigating this issue now.

                • 5. Re: Photoshop CC APPCRASH
                  talltwits

                  I keep getting the same error message. Have spoke with Adobe chat numerous times now but without success. The last thing I was to do was set up a new administrator account on my OS and try then. However this failed.

                   

                  I don't know what to do next!? Every time I edit and try to save an image Photoshop CC crashes and I lose all my work.....ALL THE TIME.

                   

                  I've read the above post regarding the same issue with bridge, however I don't fully understand it.

                   

                  Can someone explain if this solution worked, and what exactly it is I need to do.

                   

                  Thank you

                   

                  :)

                  • 6. Re: Photoshop CC APPCRASH
                    UNT.CASTCL Level 1

                    Having the same problem with AMD Radeon HD 7570 video card. The photoshop application corrupts the ATI.DLL file on opening. We have a Dell 9010. The Bios can be set to auto or select the ATI video card. When we selected the ATI card and rebooted we got an to use the restore feature on Windows. Stopped the restore and reset the BIOs back to auto, restared Windows and photoshop is working fine now. Whatever change was made in the last update to Adobe CC Design seems to have caused this error with ADM ATI cards.

                     

                    Hope this helps some,

                    • 7. Re: Photoshop CC APPCRASH
                      Level 7

                      Go to AMD's website and update your video card driver.

                      Photoshop is not corrupting the DLL, but the DLL has a bug that is causing a crash.

                      • 8. Re: Photoshop CC APPCRASH
                        me20368898

                        dear folks,

                        i have the same problem wherever i re size a photo. i have PS CC 2013. my OS is Win7 64

                        the software crashes many times and i always receiving this message:

                        Problem signature:

                          Problem Event Name:                        APPCRASH

                          Application Name:                             Photoshop.exe

                          Application Version:                           14.0.0.0

                          Application Timestamp:                     5176451b

                          Fault Module Name:                          atig6pxx.dll

                          Fault Module Version:                        8.14.1.6278

                          Fault Module Timestamp:                  5064f9ad

                          Exception Code:                                  c00000fd

                          Exception Offset:                                00000000000026b3

                          OS Version:                                          6.1.7601.2.1.0.256.1

                          Locale ID:                                             1033

                          Additional Information 1:                  1d41

                          Additional Information 2:                  1d41bec5bf63f1499971bbc48e5c30f0

                          Additional Information 3:                  0376

                          Additional Information 4:                  03760dc7080932194b47c7bda471cca1

                         

                        Read our privacy statement online:

                          http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

                         

                        If the online privacy statement is not available, please read our privacy statement offline:

                          C:\Windows\system32\en-US\erofflps.txt

                        • 9. Re: Photoshop CC APPCRASH
                          Level 7

                          That says that you haven't installed the Photoshop updates, and still need to update your AMD video card driver.