6 Replies Latest reply on Jan 5, 2014 3:27 PM by Steve Grisetti

    Premiere Elements 11 Editor freezes on launch

    skyhike

      Unable to launch Elements 11 on Mac OS X Mavericks. Software was initially purchased and installed over App Store, before upgrade to Mavericks and was working fine. I did not use Elements lately and just bought new MacBook Pro with Maverics installed. The old Mac was reset to factory default. On the new one I restored purchases from AppStore. Installation was fine, but I am unable to launch the software at all. Any chance to help please?

       

      Screen Shot 2014-01-05 at 15.49.37.png

       

      Screen Shot 2014-01-05 at 15.54.25.png

       

      and system I'm running it on:

       

      Screen Shot 2014-01-05 at 15.55.08.png

      Will appreciate any help!