Recently the ID taliz had similar issues and posted them here.
This user later reported that the solution was found with the help of Adobe Customer Service.
But, when asked just what that fix involved, there was no follow up from taliz. If taliz is reading this thread, perhaps we could ask again for the Adobe Customer Service fix in this case.
If no one comes forward with help in this thread, it might be a good idea to contact Adobe Customer Service to find out if it will offer free troubleshooting service for your issue.
If interested, please click on the following link
and, when it opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-selected the topic of "Downloading, installing, and setting up".
I am strictly an Elements Windows person otherwise I was give you some first hand troubleshooting on this.
Please update us on your progress.
Thanks A.T.Romano, aparently previous user had better luck with Adobe Customer Service - I got an answer that support is provided only for current versions and Elements 11 is not, so they suggested me to post an issue to this forum or to upgrade to the version 12...
Sorry about that. The purchased/registed/current version is typically the Adobe stance on support. But, in view of taliz experience, I thought we had a chance. Maybe November 2013 was still in an Adobe "grace period"?
Steve Grisetti (forum moderator who does work with Premiere Elements on Mac) has not responded to your thread yet. But until he does, maybe his comments made in another thread (same topic) might help
Do not give up.
Sorry, but I can't help with the App Store version of the program.
There were a number of problems with it and, at last word, Apple had pulled it from the App Store.
So I'm not sure what to suggest.
Thanks for your input on this.
Hopefully taliz will see this thread and post the details of what worked for taliz with Adobe Customer Service's assistance.
But, even there, I am wondering if taliz's rescue came from Adobe trading off the Mac App Store Adobe Premiere Elements 11 Editor with Adobe's Premiere Elements 11 Mac?? Or, maybe, making an exchange for Mac App Store Adobe Premiere Elements11 with Adobe's Premiere Elements 12 Mac?
Would a private message from you to taliz help if there is actually someone out there with a working
Adobe Premiere Elements 11 Editor from the Mac App Store?
I'm not sure I could be of much help. I was surprised to learn that the App Store version is different than the version available from the Adobe site -- so I'm not sure who to direct him to.