3 Replies Latest reply on Jan 5, 2014 11:18 AM by A.T. Romano

    adobe premiere elements 12 error

    mandy 2

      I worked on a project yesterday for several hours.  Today the program will not open.  I just get the error message that the display drivers must be updated.  What do I do?

       

      I followed the instructions sent by Steve G - deleting the BadDrivers.txt and checked on-line to assure by display drivers were updated.  I have a HP Envy 15 - device drivers are listed at Intel(R) HD Graphics Family and Radeon(TM) HD 769M.  I checked for updates and both came back as most current.

       

      I have also uninstalled the program and re-installed it.

       

      I am still getting the same error message.  What might I try next?