5 Replies Latest reply on Jan 19, 2014 7:07 AM by sjpt

    Problem with e-licence


      I can't download my 4 books I bought on kobobooks because "the e-licence already fulfilled by another user". It is not the first time I buy and download e-books on e-reader SONY PRS-T2. I asked kobobooks to reset the licence and they really did it. They furthermore believe the problem is ADE. I'm sure that the ID for ADE and kobobooks is the same. What can I do? Thanks

        • 1. Re: Problem with e-licence
          sjpt Level 4

          Just checking ...

          You can still read other books on both ADE and on the Sony?

          BUT You can't read these new books on either ADE or on the Sony?

          • 2. Re: Problem with e-licence
            fragori Level 1

            Yes, I can still read other books on ADE and e-reader Sony but I can't read the new books.


            • 3. Re: Problem with e-licence
              sjpt Level 4

              I know that a bug in ADE means that it will not work with some Sony ereaders and library books.

              Maybe (just guessing) the same bug stops it working with kobo books???



              There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

              (You can have them both installed at once if you like.)

              Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.


              The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172



              Some people have found ADE trying to upgrade automatically. 

              It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

              Probably best to say no if 2.0.x installation asks if you want to migrate your library.

              • 4. Re: Problem with e-licence
                fragori Level 1

                Thanks for your suggestion, I downloaded the older version of ADE (1.7.2) without success but the problem isn't ADE versus Sony e-reader but rather  ADE doesn't recognize my license. I suspect it's because when I tryed to download the-books, just afterwords I bought them, I didn't know that the library had changed denomination (from LA FELTRINELLI to KOBOBOOKS) so I tryd many times the wrong password and the wrong ID. Grateful for any suggestion


                • 5. Re: Problem with e-licence
                  sjpt Level 4

                  All I can suggest is contacting Kobo and seeing if they can help.