4 Replies Latest reply on Jan 7, 2014 7:00 AM by A.T. Romano

    Adobe Premiere Elements 12 doesn't import MOV Files

    Jenny Koltsova

      Hi, All!

       

      I'm working on Windows 8.1 64 bit and use Adobe Premiere Elements 12. I've downloaded and installed on my PC latest version of Apple QuickTime 7.7.4.1680.86 from http://www.apple.com/quicktime/download/

      I've trying to use some free stuff from http://www.detonationfilms.com/Stock_Directory.html and mix it with my video. You may download example of Pre-Keyed Explosions using direct link: http://www.detfilmsshockwave.com/DVExplosion01.zip or any other stuff from this site...

       

      ...but my Adobe Premiere Elements 12 with installed the latest updates doesn't import these MOV Files with codec PNG Image

      In fact, Apple does not offer ProRes components for QuickTime on Windows, but I don't know do this problem interact with my trouble?

      IMHO, it's best  to look at the crash logs for QT32Server! I've found executable QT32Server on my PC in next folder:

      C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\32\Adobe QT32 Server.exe, but can't found any import logs on my Windows 8.1 including hidden folders. I have trying to check the windows events log for errors %windir%\system32\eventvwr.msc /s but it contains no necessary items.

       

      I have trying to re-install version 6.5.2 of Apple QuickTime, but without success. May be I must try to install any other older version, i.e. 7.5.5 ?

       

      I think perhaps such behavior of Adobe Premiere Elements 12 is in design?

      May be I'd try third party free video converter, like SUPER e.t.c. to convert MOV container to AVI?

       

      Please help me to find a way to fix this problem.

      --

      Sincerely yours,

      JennyK

      http://jennyk.ucoz.ru

        • 1. Re: Adobe Premiere Elements 12 doesn't import MOV Files
          A.T. Romano Level 7

          Jenny Koltsova

           

          What is this "codec PNG image" that is contained/wrapped by the .mov format? What are the video and audio properties of this video...frame size, frame rate, interlaced or progressive, pixel aspect ratio, et al.

           

          It sounds like you have Premiere Elements 12 is running on some version of Windows with QuickTime (latest version) installed on the same computer as Premiere Elements. Great. Requirement for QuickTime met.

           

          Where is this PNG.mov coming from? And what type of .avi were you thinking to convert to?

           

          Premiere Elements 12 Publish+Share/Computer/QuickTime does offer an export with a PNG video codec with the .mov file extension. I am in the process of exporting my Timeline to that type of file and then determining if I can import that back into Premiere Elements 12 project.

           

          When your png.mov will not install into Premiere Elements 12 on Windows 8.1 64 bit, what is the specific message that you are getting from the program at that time.

           

          More shortly after my export of the png.mov is finished. Any minute now.

           

          ATR

           

          Add On....The png.mov produced by Premiere Elements 12 Window 7 64 bit could be imported into a Premiere Elements 12 project. I am now going to my laptop which has Premiere Elements 12 on Windows 8.1 64 bit to do the same thing and see what happens there. Back soon.

          • 2. Re: Adobe Premiere Elements 12 doesn't import MOV Files
            A.T. Romano Level 7

            Jenny Koltsova

             

            The png.mov exported from Premiere Elements 12 Windows 8.1 64 bit imports into a Premiere Elements 12 Windows 8.1 64 bit project here with problem.

             

            QuickTime (latest version 7.7.4) is installed on Windows 7 64 bit as well as Windows 8.1 64 bit along with Premiere Elements 12.

             

            We need to look into the properties of what you are placing on that Timeline. Just like all .avi files are not created equal, that case may be made for the use of a "png codec" from varied sources????

             

            ATR

            • 3. Re: Adobe Premiere Elements 12 doesn't import MOV Files
              Jenny Koltsova Level 1

              Good morning!

               

              You can get video and audio properties of this MOV file by clicking the link to the file: http://www.detfilmsshockwave.com/DVExplosion01.zip (11,617,621 bytes)

              This archive contains only one free video in QT MOV format: DVExplosion01.mov.

               

              Applian FLV Player installed on my PC will display for menu item Interface -> Codec Information -> Codec Details next info for this file: "Codec: PNG Image (png)". I don't know what that means!

              I have been trying since yesterday to placing this downloaded file on Timeline Adobe Premiere Elements 12, but an error occurred while importing this file.

              So I decide to reinstall QuickTime v.7.7.4 again and reboot my PC... 

              It's a miracle that no more errors or failures!

              Thank you, ATR!

              --

              Sincerely yours,

              JennyK

              http://jennyk.ucoz.ru

              • 4. Re: Adobe Premiere Elements 12 doesn't import MOV Files
                A.T. Romano Level 7

                Jenny Koltsova

                 

                Thanks for reporting the good news of your success with the PNG.Mov file into Premiere Elements 12.

                 

                Good job.

                 

                Best wishes

                 

                ATR