Moving this discussion to the InDesign forum.
Did you install the 8.0.2 update?
What is the OS?
The OS is Win 7 Pro. Brand new computer. Lenovo M72 with Intel i5 processor.
How do I install the update if I can't open it? All the other components of CS6 open. Is it possible to update from one of those and then it will update InDesign too?
It worked! I installed the 8.0.2 update as you recommended and now it works.
Thank you so much!
ALAS! It worked for a while but the error has reappeared. For about 27 hours we were able to use InDesign 8.0.2 and work with files. We closed a file without saving it since we didn't want to keep those changes. Then we tried to reopen the file and the same error message appeared. From then on, we can no longer launch InDesign. Everything is updated and we can open Photoshop, etc.
The error message is:
"Adobe InDesign CS6 has stopped working"
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
This is a new LeNovo M72 with Intel i5 processor; OS is Win 7 Pro
Looking at the event viewer, the error details are:
C:\Users\Lyn.ASA3\AppData\Local\Temp\WER905C.tmp.WERInternalMetadata.xml C:\Users\Lyn.ASA3\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_InDesign.exe _7e7d492c812a113878f81916b6b227c2b477084_02aafee7
I think I would reinstall ID.
I just did that. Uninstalled everything. Reinstalled it.. Updated it. Still same problem.
SonnyRandell can you please double check the installation logs for the InDesign and the updates for errors? You can find details on how to review the installation logs at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.
Some other things to try, as well:
Log in with a new user account. Log in with the administrator account. Run MSconfig and turn off stuff that's not necessary for the machine to boot, then see if ID will run.
OK, I did that and found the Exit Code was 0--no error; further detail: 0 fatal errors, 28 errors that were all connected with ignoring an application language, and 1 warning:
WARNING: DF012: File/Folder does not exist at C:\Users\Lyn.ASA3\AppData\Local\Temp\Adobe\AAMUpdater\AdobeInDesignCS6-8.0\220.127.116.113\setu p\payloads\AdobeInDesign8AppBase-mul-020913155004\OEM_(Seq 399)
OK, as administrator with all stuff turned off except MS stuff, ID launched fine. I rebooted with all services enabled and it still launched fine. Logged back in as user and it won't open. Same problem again.
Is this a restricted user? Could be a permissions problem on the registry or the folders that hold the prefs...
The user has administrator privileges.
The "quick" method (holding down CTRL-Alt-Shift when launching) gave the option of deleting preferences, to which I said Yes, but it still wasn't able to launch when logged in as this user. Logged in as administrator it launches fine.
Next, I'll try the long method of trashing the prefs.
In the email you asked about copying the folders from the admin account. That should not pose a problem, but it may not fix things. Check to be sure that the user actually has write permission on the folders (that's a common problem with some earlier versions -- installer glitch that fialed to write the permissions).
OK, just tried the long method--removed the two files specified and relaunched which re-created the prefs file. Still no luck. Still launches as administrator but not as user. I even was so bold as to move all the administrator\AppData\Local\Adobe folder and ...\Roaming\Adobe folder to User\AppData... but still with same result.
Dead in the water. What next?
Seriously, did you check permissions?
You might need to grant full control to more than just the user. And it could be further up the chain. I don't believe ID will launch if it cannot write the prefs.
I just checked. Full control for the user, administrator, and everyone else I can find. (No one else using it except me and the one user--at least for the near future). Who else can I give full control to?
ID seems to write the new prefs when I trash the old ones. But still doesn't launch.
Still same result--administrator can launch. User cannot. Brand new machine. no other usage. As described above, it was temporarily fixed for user but crashed while working with a file and now cannot launch.
Still dead in the water.
Did you ever empty the inDesign Recovery folder for that user? By Default it will be in the Local path
Yes I did.
But I just uninstalled everything. Uninstalled Java. Then reinstalled Java. Then reinstalled CS 6 from the user logon. Now it works!! Go figure.
Just in time. I'm headed out the office for a 3 week business trip. Hope it won't crash again for the user....
I thank you so much for sticking with me through all this.
I'll be in touch if I hear anything while I'm gone.