21 Replies Latest reply on Jan 27, 2014 4:46 PM by kooolhandluke

    Premiere Elements 12 keeps crashing anytime I try to do anything.

    kooolhandluke

      I've had Premiere Elements 12 for a few weeks and haven't had a problem with it.  Now every time I try to work with my project the program ends up crashing.

      Here is the information that the computer gives me after the crash:

       

      Problem signature:

        Problem Event Name:                        APPCRASH

        Application Name:                             Adobe Premiere Elements.exe

        Application Version:                           12.0.0.0

        Application Timestamp:                     523cd4d5

        Fault Module Name:                          AudioRenderer.dll

        Fault Module Version:                        6.0.0.0

        Fault Module Timestamp:                  523cc792

        Exception Code:                                  c0000005

        Exception Offset:                                0000000000013719

        OS Version:                                          6.1.7601.2.1.0.768.3

        Locale ID:                                             1033

        Additional Information 1:                  e52b

        Additional Information 2:                  e52b71160b7001e7f0022a7c4dcdb208

        Additional Information 3:                  568a

        Additional Information 4:                  568ad99505aae079c7f78b288cb0d40d

       

      I'm not sure what any of this means, all I know is that I have a video project that I have to get finished and I can't do a thing.

      The only thing that has changed with my system since Premiere Elements was working fine is that I installed Photoshop Elements 12.

       

      PLEASE HELP!!!