Thanks but all of these require me to be able to sign in in the first
place. I know the e- mail address and password but the system insists that
I change my password (security reasons) before I can sign in and the e-mail
with the link to do so is sent to the e-mail address that I no longer have
then click the "still need help" etc link and follow the links to contact adobe.
I have, twice had an online chat and they referred me to the forum!!
Adobe can be extremely unhelpful, especially if they think they are dealing with Digital Editions as they see it as a 'free' product.
In your case, the problem is about more than Digital Editions as the AdobeID is used for all Adobe interactions.
The live chat must be stupid as well as unhelpful if they think anyone on the forum can help with this kind of problem
If we could, their security would be even worse than it is ~~
and if it hadn't been bad they wouldn't have had their security breach a couple of months ago; which is why they need you to change the password.
So, some more helpful suggestions rather than rant ...
- Try the Adobe ticket system and see if they are more helpful. BUT the website is so bad I can find where to submit a ticket.
- Try calling on the telephone, but I can't find the support telephone number either (and they'll probably never answer)
http://www.adobe.com/uk/elicensing/licensemanagement/alm/contact.html might help, but it will probebly be the wrong sort of help.
- Try calling the Creative Cloud sales team and pretend you want to buy
You'll have to look up their number for your country, but (suprise suprise) it seems easier to get sales numbers then help numbers.
If they need an Adobe ID before you can buy, you may be able to trick them into helping sort out your ID
- Try going into the Live Chat, but choose some other product, and when you get to them tell them about the password/lost ID issue.
- Submit a Security Incident https://www.adobe.com/cfusion/mmform/index.cfm?name=securityform
(This is a security incident as Adobe's security or lack of it has caused you to lose access to your account)
- Page http://www.adobe.com/cfusion/membership/index.cfm?form=adobeid&loc=en_us&nl=1&nf=1 may help.
It may just lead back to their sending an email to the address you can't use any more, though.
- There are various options on page http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html#chat that could help.
It looks as if the 'Contact Us' might get you an agent via a different route who may be less unhelpful/cluless.