0 Replies Latest reply on Jan 7, 2014 2:38 AM by Ragha K

    CREATE PDF fails with ALC-PDG-null-Generic Log Message java.lang.OutOfMemoryError

    Ragha K Level 1

      Adobe LiveCycle PDF Generator ES (Version: 8.2.1)

       

      The CREATE PDF service fails. It does not convert word documents to PDF. It used to work earlier. We haven't changed any configuration. The Server.log has the below entries:

       

      2014-01-07 10:18:49,536 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-

      Job ID for the submitted createPDF job =BXU004275.docx911bb3-b13cac-ba31d8-1e253f-c932e7-fa2bf0

      2014-01-07 10:18:52,176 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-BXU004275.docx: Time Job Submitted: 1/7/14 10:18 AM

      2014-01-07 10:18:52,458 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-BXU004275.docx: PDF Settings Used: pdfg Standard 55865

      2014-01-07 10:18:52,458 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-BXU004275.docx: Security Settings Used: No Security

      2014-01-07 10:18:52,458 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-BXU004275.docx: FileType Settings Used: Standard

      2014-01-07 10:18:52,458 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-BXU004275.docx: Job Submitted by User: administrator

      2014-01-07 10:18:52,536 INFO  [com.adobe.service.ProcessResource] BMC505: Service PDFMakerSvc: Starting native process with command line "C:\\Adobe\\LiveCycle8.2\\jboss\\server\\all\\svcnative\\PDFMakerSvc\\bin\\dll\\pdfgen.ex e" PDF-PD1936a0002 -beginExecutable "C:\\Java\\jdk1.5.0_14\\jre\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-appmon.jar;C:/Ado be/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-appmondata.jar;C:/Adobe/L iveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-bslj.jar;C:/Adobe/LiveCycle8. 2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-csa.jar;C:/Adobe/LiveCycle8.2/jboss/ser ver/all/svcnative/PDFMakerSvc/bin/adobe-generatepdf-client.jar;C:/Adobe/LiveCycle8.2/jboss /server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Adobe/LiveCycle8.2/jbo ss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-common.jar;C:/Adobe/LiveCycle8.2/jboss/ server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe/LiveCycle8.2/jboss/ server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;C:/Adobe/LiveCycle8. 2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/LiveCycle8.2/ jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-utilities.jar;C:/Adobe/LiveCycle8.2/jboss /server/all/svcnative/PDFMakerSvc/bin/avalon-framework-4.1.5.jar;C:/Adobe/LiveCycle8.2/jbo ss/server/all/svcnative/PDFMakerSvc/bin/comfyj-2.4.jar;C:/Adobe/LiveCycle8.2/jboss/server/ all/svcnative/PDFMakerSvc/bin/jacorb.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/ PDFMakerSvc/bin/jaxb-api.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/ bin/jaxb-impl.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jaxb-li bs.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_acrobat1 .1.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_autocad1 .1.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_autocad2 007.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_excel1. 3.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_pdfmapi1. 0.jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_ppt2.6.ja r;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_project4.4.ja r;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_publisher1.0. jar;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_visio4.a.ja r;C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniw2.9.5_word8.1.jar;C :/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/jniwrap-3.6.1.jar;C:/Adobe /LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/logkit-1.2.jar;C:/Adobe/LiveCycle 8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/namespace.jar;C:/Adobe/LiveCycle8.2/jboss/s erver/all/svcnative/PDFMakerSvc/bin/PDFMakerConverterServer.jar;C:/Adobe/LiveCycle8.2/jbos s/server/all/svcnative/PDFMakerSvc/bin/winpack-3.6.jar;C:/Adobe/LiveCycle8.2/jboss/server/ all/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.PDFMakerServer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    -AppServer jboss

      2014-01-07 10:18:52,567 INFO  [STDOUT] Command line '"C:\Java\jdk1.5.0_14\jre\bin\javaw.exe"'

      2014-01-07 10:18:52,770 INFO  [STDOUT] [configuration loaded from classpath resource jar:file:/C:/Adobe/LiveCycle8.2/jboss/server/all/svcnative/PDFMakerSvc/bin/adobe-pdfg-com monbmc.jar!/jacorb.properties]

      2014-01-07 10:18:53,942 INFO  [com.adobe.native2pdf.bmc.WordToPDFConverter] ALC-PDG-001-001-Begin processing job : C:\Documents and Settings\infodba\Local Settings\Temp\pdfg-infodba\6f\40a5-a1cb14-9618a9-a39550-d1e383-217845\native-in.docx

      2014-01-07 10:19:04,925 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-BXU004275.docx: Job Type: Convert to PDF

      2014-01-07 10:19:04,940 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-027-BXU004275.docx: Job Completion Status: Succeeded

      2014-01-07 10:19:04,940 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-025-BXU004275.docx: Time Job Completed: 1/7/14 10:19 AM

      2014-01-07 10:19:04,940 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-026-BXU004275.docx: Time of Job Execution: 12,764 ms

      2014-01-07 10:19:04,940 INFO  [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-018-BXU004275.docx: User Connected from Host: 10.2.113.168/10.2.113.168

      2014-01-07 10:19:04,940 INFO  [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-001-029-BXU004275.docx: Job Source: Admin UI

      2014-01-07 10:19:05,018 ERROR [com.adobe.aes.web.create.CreatePDFAct] ALC-PDG-null-Generic Log Message

      java.lang.OutOfMemoryError

      at java.io.FileInputStream.readBytes(Native Method)

      at java.io.FileInputStream.read(FileInputStream.java:194)

      at com.adobe.idp.Document.passivateInitData(Document.java:1219)

      at com.adobe.idp.Document.passivate(Document.java:1055)

      at com.adobe.idp.Document.passivate(Document.java:1012)

      at com.adobe.idp.Document.getInputStream(Document.java:1524)

      at com.adobe.idp.Document.copyToFile(Document.java:1623)

      at com.adobe.aes.web.create.CreatePDFAct.execute(CreatePDFAct.java:192)

      at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)

      at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)

      at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)

      at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

      at com.adobe.aes.web.AesActionServlet.service(AesActionServlet.java:63)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:252)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      at com.adobe.idp.um.auth.filter.AuthenticationFilter.doFilter(AuthenticationFilter.java:154)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.j ava:202)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)

      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)

      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)

      at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)

      at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.ja va:159)

      at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)

      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)

      at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)

      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)

      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)

      at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856)

      at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11P rotocol.java:744)

      at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)

      at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112)

      at java.lang.Thread.run(Thread.java:595)