1 Reply Latest reply on Jan 7, 2014 6:53 AM by Peter Spier

    Error message recieved when attempting to download update: Error indesign 8 LS16.dmg error -4960

    Meritas

      I'm attempting to download and update for Indesign CS6 and recieve this error:  error indesign 8 LS16.dmg error -4960. I clicked ok and the download continued to the *extracting -- this may take awhile. Well, that's been going on for 10 minutes now -- and I'm concerned that the download is locked up. My questions are:

       

      What should I do about the error message?

      How long should the extraction process take? Is it hung up? How long should I wait before aborting the download process?

      How do I abort the download process, if that's what I need to do.

       

      Suggestions and prayers appreciated.