1 Reply Latest reply on Jan 7, 2014 5:59 PM by Mike M

    Keep downloading flash update, but it's not working

    achtungbaby80

      I have a mac.  It said my flash player was out of date, so I installed the update.  It still said my flash was out of date.  I restarted my computer.  No dice.  I uninstalled it, using the adobe uninstall software, restarted my computer, reinstalled it, and restarted my computer.  Still not working.  Please help.  I missed a webinar I needed today because of it.

      Thanks!

        • 1. Re: Keep downloading flash update, but it's not working
          Mike M Level 6

          Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

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          Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

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          Go to: [user]/Library/Preferences.

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          Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

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          Without the "Option" key

          And WITH

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          Trash the Macromedia folder there.

          Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

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          Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

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          Empty the trash.

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          Download the Flash Player (For Mac OS X) again if necessary.

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          Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

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          It will appear on your desktop and a small window will open.

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          Double click the installer. If you see a warning, click “Open” to let it run.

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          Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

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          You may see the following: click “Force Close All” if you do, and then click “Retry”.

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          The installer will run.

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          Choose your update preference, and click “Done”.

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          Open Safari again and click Safari>Preferences (Cmd+,)

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          Go to the Security tab. Make sure “Allow plug-ins” is checked.

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          That should be a COMPLETE "clean install" for OS 10.7.5, 10.8.5, or 10.9.1