I have a perpetual license for Photoshop CS 6 and the photographer's package of CC. I also have a perpetual license for Lightroom 5. Since I signed up several months ago I have had difficulties on my primary machine getting Photoshop CC & CS 6 to update. Every time I have to contact support, and they end up giving up and doing some kind of workaround. But every time they do anything (take over my machine by remote control) they make the situation worse.
At the moment I am mostly up to date except for the Photoshop CC upgrade that I got on my laptop a few days ago, and my perpetual license CS 6 is stuck at 13.0.5 where 13.0.6 is current. Uninstalling the CC Desktop App and/or Photoshop CC and running the Cleaner app before reinstalling doesn't help. I am afraid to uninstall CS 6 for fear that I will find myself stuck back at 13.0.0.
Mandhir Bhatia who is apparently with Creative Cloud Enterprise Support (I have managed to get upgraded from regular inept support) told me that I can't run CS6 and CC on the same machine, and if I do, my Perpetual License automatically becomes a Creative Cloud license. Didn't happen on my laptop. Then he said as a "workaround" he would deactivate my CS 6 app, and I could reenter my serial number and when it tells me to login, create a second Adobe ID from a different e-mail address. We did this, and all it did was create a second Creative Cloud ID for me, which won't update anything either. He insists that I can't have a perpetual license and a CC license running on the same machine. The FAQ on Adobe's website says:
Yes, your existing Creative Suite installation will not be affected by installing the new CC applications. For example, you can install and use both Photoshop CS6 and Photoshop CC on the same computer.
There does not appear to be any way to contact anyone at Adobe who either speaks English or knows what he is doing.
Near as I can tell the whole thing became unrecoverable when at the direction of a support guy I ran the Creative Cloud Desktop uninstaller while the application was running. I didn't expect it to even run, but because of the language issue I was unable to explain the problem to the guy. My computer went massively unstable because the program I was running (creative Cloud Desktop) actually got removed. Following the resulting crash, it took me many hours to get the Mac running properly again. Mandhir Bhatia wants to take over my machine again on Monday (the next time I will be available) and "Clean Up" my installation. Since nothing he did today worked as he said it would, and everything worked as I said it would, I am reluctant to let him do this, but I also need to actually get the thing working right as I can't spend whole days with support every time there is an update. It also doesn't help that Mandhir Bhatia gets off work at 10 AM my time, and I don't get clear of stuff I have to do in the mornings until around that time. I really need some help here, but I am afraid of the help Adobe offers as it always seems to make the problems worse.