Yes, it would definitely help to know some of the basics of your computer system: Your operating system, your processor, your RAM, if your IT department installs all Windows Update and if it manually installs your graphics card's update from the nVidia or ATI site.
It might also be helpful to know if your program crashes as soon as you start it or after you add video to it -- and, if the latter, what model of camcorder your video is coming from and what format and resolution it is (as well as your Premiere Elements Project Settings, as listed under the Edit menu).
FWIW, version 8 was one of the worst versions of Premiere Elements released. Adobe did issue a patch (be sure to go to the Help menu and Check for Updates) but even then it was sluggish and trouble-prone.
It might be worth downloading the free trial of version 12 and see if you get the same problems.
Computer specs are as follows: Intel(R) Core(TM) i72960XM CPU @ 2.70GHz 2.70 GHz, Installed memory (RAM) 16.0 GB, 64-bit Operation System, OS - WIndows 7
Windows Updates and Drivers are automatically downloaded to all employees here at my company. The latest nVidia graphics card update was installed yesterday.
Adobe Premiere Elements 8 has been working up until yesterday morning. I was working on a project and the applicaion crashed and has not recovered.
I had all video files loaded to the project, and was about 90% done with the edit. I have been using APE 8 for years now without a hiccup.
Camera specs: Canon HD Vixia HG20, the APE8 project setting are: NTSC-DV- Standard 48kHz. I downloaded the APE8 8.0.1 update that was listed on the opening splash screen.
I can launch the application, it's when I load any project, it starts to lag, then crashes. I wish i could make heads or tails of this crash report I downloaded, then I might be able to fully understand what is happening.
Your camcorder is an HDV camcorder. Are you saying that you're capturing and editing this video in standard definition DV?
Did you use Premiere Elements to capture this video over a FireWire connection?
What are your project settings (as listed under the Edit menu)? If your project is properly set up, you will NOT see a red line above your clips on the timeline in Timeliine mode. Is this the case in your project?
Also, since the program used to work, try launching the program by holding down the Ctrl+Alt+Shift keys on the left side of your keyboard to clear the preferences. Also, go to Edit/Preferences/Media Cache and clear the media cache.
BTW, note that although you have a 64-bit operating system, this version of the program is still pretty primitive and will not be able to take advantage of your extra RAM or 64-bit OS. Another good reason to test drive version 12, which will run much more efficiently on Windows 7 64 bit.
Yes, I am capturing and editing in standard definition DV. No, i currently don't have a firewire cable, so I imported them into the project after uploading them from the camera to my laptop.
I can only view my preferences if I have a project loaded. As it stands now, without a project loaded, the entire edit menu is grayed out.
i will give 12 shot if all else fails.
So what are your project settings? And are you getting a red line above your clips in Timeline mode?
And how did you "import" your video after "uploading them from the camera to my laptop"? If you got your video into your computer any way other than a capture through a FireWire connection, it will not work well in Premiere Elements.
Just in case questions...
At this time
1. Are you working with the 8.0.1 Update of Premiere Elements 8?
2. Do you have the automatic Background Rendering and AutoAnalyzer features turned off?
I need a project loaded to check the settings. The edit tab on the menu bar is grayed out. I can't get as far as veiwing a project in APE8, crashes right before it loads. I don't have a firewire cable, and I import the video files by Organize>Get Media>and browsing.
I am running 8.0.1 and yes both are turned off.
Given that automatic Background Rendering and AutoAnalyzer features are off, one thing that would disturb my Premiere Elements 8.0/8.0.1 was the Scratch Disks situation which needed maintenance.
If you have not already, check for pile ups of preview files, conformed audio, and conformed video files.
Computer's Documents/Adobe/Premiere Elements/8.0
Adobe Premiere Elements Preview Files Folder
Media Cache Files Folder
Program's Edit Menu/Preferences/Media
Media Cache and its Media Cache Data Base (see location there for actual files which can be clear there by pressing the Clean button).
Check those Scratch Files for location and amount of free space at that location.
More later if applicable.
You can not edit your Project Settings. But you can list them for me as well as advise me if you are seeing the line along the top of the timeline that I've asked about.