6 Replies Latest reply: Jan 22, 2014 7:07 AM by TheHigherSociety RSS

    Illustrator Short Commands Not Working

    TheHigherSociety

      Hi Team,

       

      My illustrator CS6 short commands have stopped working.

      Any time I try to use any CMD + Key, illustrator will not react.

      This has been on going for a few months, I have tried resetting preferences but nothing has changed.

      If someone could please help.

       

      Thanks,

      Brandon

        • 1. Re: Illustrator Short Commands Not Working
          Jacob Bugge CommunityMVP

          THS,

           

          You may try the following (you have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):

           

          1) Close down Illy and open again;

          2) Restart the computer (you may do that up to 3 times);

           

          3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

          4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);

           

          5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

           

          Even more seriously, you may:

           

          6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

           

          http://www.adobe.com/support/contact/cscleanertool.html

          • 2. Re: Illustrator Short Commands Not Working
            TheHigherSociety Community Member

            Hi Jacob,

             

            I have tried resetting preferences and few other options.

            Anytime I press the CMD key the option at the bottom just changes from selection to direct selection, if that helps.

            Should I uninstall and reinstall illustrator?

            I no longer have my access key.

             

            Thanks,

            Brandon

             

            Date: Wed, 8 Jan 2014 15:39:58 -0800

            From: forums_noreply@adobe.com

            To: b.adams91@hotmail.com

            Subject: Illustrator Short Commands Not Working

             

             

             

             

             

             

                  

                       

                       

                       

                Re: Illustrator Short Commands Not Working

             

             

                created by Jacob Bugge in Illustrator - View the full discussion

             

             

             

            THS,

            You may try the following (you have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):

            1) Close down Illy and open again;

            2) Restart the computer (you may do that up to 3 times);

            3) Close down Illy and press CtrlAltShift/CmdOptionShift during startup (easy but irreversible);

            4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);

            5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

            Even more seriously, you may:

            6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

              http://www.adobe.com/support/contact/cscleanertool.html

             

             

             

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            • 3. Re: Illustrator Short Commands Not Working
              Monika Gause CommunityMVP

              Which system?

              Any plugins to that system?

              Which applications are you running besides Illustrator?

               

              Does this happen directly after starting Illustrator?

              Has it ever worked?

              • 4. Re: Illustrator Short Commands Not Working
                TheHigherSociety Community Member

                Mac OS X 10.9.1 Maverick.

                No plugins that I am aware of.

                I have attempted to restart my computer and start up only illustrator so no other applications are affecting it.

                 

                It happens as soon as the program is started and only started happening within the last month or so.

                Previously it was working just fine, I have used photoshop and indesign without problems.

                 

                Thanks,

                Brandon

                 

                Date: Tue, 21 Jan 2014 15:33:09 -0800

                From: forums_noreply@adobe.com

                To: b.adams91@hotmail.com

                Subject: Illustrator Short Commands Not Working

                 

                 

                 

                 

                 

                 

                      

                           

                           

                           

                    Re: Illustrator Short Commands Not Working

                 

                 

                    created by Monika Gause in Illustrator - View the full discussion

                 

                 

                 

                Which system?

                Any plugins to that system?

                Which applications are you running besides Illustrator?

                Does this happen directly after starting Illustrator?

                Has it ever worked?

                 

                 

                 

                     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6037880#6037880

                     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6037880#6037880

                     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6037880#6037880. In the Actions box on the right, click the Stop Email Notifications link.

                      

                           Start a new discussion in Illustrator at Adobe Community

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                • 5. Re: Illustrator Short Commands Not Working
                  Satinder S Bains Employee Hosts

                  Try changing the workspace.

                   

                  Satinder

                  Illustrator Team

                  • 6. Re: Illustrator Short Commands Not Working
                    TheHigherSociety Community Member

                    What do you mean by change the workspace?

                     

                    Date: Wed, 22 Jan 2014 03:02:33 -0800

                    From: forums_noreply@adobe.com

                    To: b.adams91@hotmail.com

                    Subject: Illustrator Short Commands Not Working

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: Illustrator Short Commands Not Working

                     

                     

                        created by Satinder S Bains in Illustrator - View the full discussion

                     

                     

                     

                    Try changing the workspace.

                    Satinder

                    Illustrator Team

                     

                     

                     

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