2 Replies Latest reply on Jan 9, 2014 1:16 AM by sjpt

    I changed my password on adobe digital and now I recieve an error message when I try to open epub

    crere

      error message error message.PNG

       

        Can anyone help ?

       

       

      Charles

        • 2. Re: I changed my password on adobe digital and now I recieve an error message when I try to open epub
          sjpt Level 4

          Are you sure it is still the same underlying Adobe account that was used when then books were originally accessed, with just the password changed?

          In that case, should just have continued working, but ... you are using the world's worst software so anything can happen.

           

          Try deauthorizing the computer and reauthorizing.

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0