1 Reply Latest reply on Jan 9, 2014 9:45 PM by Mike M

    Installing FLash player (and Creative cloud)

    Jendie

      I am having trouble with Flash player and creative cloud. Most recently I have tried umpteen times to install Flash player and it wont work. I have run through uninstalling it. re installing it. ensuring it is enabled. and nothing. i have established that i DO have the current version on my computer through the \app\ through your website...its the 11.9 version. but when I try to use FB to upload photos, it says i have to install the latest version of flash.

       

      I have also had the same issue with CC. I have a subscription and i have downloaded the desk top app, but I cannot see or access it. I have it listed in my control panel, under programs...but cannot see it anywhere else.

       

      What else can I do? I am so frustrrated. mostly with these adobe products - they just dont seem to 'stay' on my comp. LR and PS both work - downnloaded from CC...but nothing else really!?

       

      Thanks so much

      Jen

        • 1. Re: Installing FLash player (and Creative cloud)
          Mike M Level 6

          Jendie wrote:

           

          I am having trouble with Flash player and creative cloud. Most recently I have tried umpteen times to install Flash player and it wont work. I have run through uninstalling it. re installing it. ensuring it is enabled. and nothing. i have established that i DO have the current version on my computer through the \app\ through your website...its the 11.9 version. but when I try to use FB to upload photos, it says i have to install the latest version of flash.

          This is a known problem with Internet Explorer 11 (which I can only assume you're using because this is where the FB problems occur), which Microsoft has been aware of since October 18 when they released their latest "untested" browser. The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.
          Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using an different browser. Trouble with that is it has seen limited success at best, and you have to individually enable it for EVERY page that has problems.
          I'm not big on "pretending" so I recommend actually using another browser.

          Firefox (from Mozilla)

          Opera (from Opera)

          Safari (from Apple)

          Chrome (from Google)

          ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.