3 Replies Latest reply: Jan 9, 2014 7:04 AM by Mike Sargent RSS

    CC won't stay logged in

    Mike Sargent Community Member

      Creative Cloud  - that's a joke, it seems to do everything possible to destroy the creative process.

       

      After a relatively trouble free period of a few months. Creative Cloud now logs me out randomly, asks me sign in when launching applications even though I am logged in, launches at computer start up but half the time I have to log in manually. How many times has this software been updated then refused to install, then other times the update runs without a hitch.

       

      I am fed up with troubleshooting software that used to be stable before Creative Cloud, this isn't my job, surely I paid for something that should work and not be worse than a beta release?

       

      Is adobe ever going to get this problem sorted out?

       

      I'm totally sick of it and thinking of ditching the whole lot and going back to my last perpetual version.

        • 1. Re: CC won't stay logged in
          gsmucker16

          having the same issue.  can't get a response.

          • 2. Re: CC won't stay logged in
            gsmucker16 Community Member

            Mike, I'm on to something...

             

            I just opened a pdf with Acrobat XI, and it signed me out.  See if that's the same for you.  I'm opening pdfs randomly throughout the day and that could have to do with the random sign outs

            • 3. Re: CC won't stay logged in
              Mike Sargent Community Member

              I too create pdfs throughout the day, but unlike you it doesn't seem to log me out. Thre are times that my system is idle I can hear a click from one of the internal drives and bang I'm logged out again. What is also worrying is that  sometimes when promoted to sign in by the application(s), it's prompting to do this to run a trial, what If I'm traveling with my laptop and have no connection to the Adobe servers, then I'm stuffed and can't run the software I've paid for.

               

              This all so seemingly so random!

               

              Typical, that we users have to try and resolve these issues that so many are having.