6 Replies Latest reply on Jan 9, 2014 2:00 PM by sjpt

    re-authorizing computer and using same password?

    NemoJan

      I recently upgraded to Windows 8.1 and have had to make several adjustments. I was not able to download books into my Nook from Barnes & Noble because it needed to re-authorize my computer. I deleted my old authorization and tried to proceed from there, but it didn't like my name/password, or it said my name/password already existed, but it still won't authorize. I changed my name/password, but that still didn't help.

        • 1. Re: re-authorizing computer and using same password?
          sjpt Level 4

          It could be that the upgrade confused the authorization; it often seems to happen. try ...

           

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

          • 2. Re: re-authorizing computer and using same password?
            NemoJan Level 1

            When I do as suggested above, I get a message: Incorrect login or password for the selected eBook vendor.

            • 3. Re: re-authorizing computer and using same password?
              sjpt Level 4

              I think B&N have their own Vendor ID:

              possibly the email they have on record for you as name, and the credit card number as password.

              If theat doesn't help, check with B&N.

              • 4. Re: re-authorizing computer and using same password?
                NemoJan Level 1

                No. I know what that name and password are. This is not an error on their part.

                • 5. Re: re-authorizing computer and using same password?
                  NemoJan Level 1

                  What if I go ahead and remove ADE and re-install it. Do you think that would work?

                  • 6. Re: re-authorizing computer and using same password?
                    sjpt Level 4
                    1. Worth a try to reinstall, but I doubt it will help.
                    2. Make sure your password only uses simple letters and numbers, severe bug in ADE rejects other (correct) passswords without sensible error message.
                    3. While reinstalling you might try v1.7.2 instead as it has fewer bugs (or even as well)
                      BUT one things 1.7.2 is missing is authorization by vendor ID, so if the B&N books really do want a separate B&N ID to authorize, 1.7.2 won't work.

                     

                    ~~~~~~~~~

                    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

                    (You can have them both installed at once if you like.)

                    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

                    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

                    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

                     

                     

                    Some people have found ADE trying to upgrade automatically. 

                    It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

                    Probably best to say no if 2.0.x installation asks if you want to migrate your library.