[Moved to Elements forum.]
Where is this download coming from, Adobe or other?
Where are you getting the serial number from?
Typically the serial number is in the format...
I have not run into the situation where you need a serial number to download a product. I would think you need a serial number to install a product?
Is the request for a Product Key or serial number?
Please review and comment.
If this is a product activation issue, then it might want to contact Adobe via its Adobe Chat.
After the above link opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-set the topic for "Downloading, Installing, and Setting Up".
>on the box
That would seem to mean you are not DOWNLOADING (which is what you do from an Internet site to your computer) you are INSTALLING from a disc
In any event, ATR has posted the link to Adobe chat for more help
John T Smith
Download would fit the details since this appears to be Premiere Elements Student and Teacher Edition which I have seen advertised with "Product Key for Download"
Let us see.
I will edit my post 2 to state "Product Key" specifically instead of what I quickly used and meant by "activation code". But, still am thinking about the comments about no problems with the Photoshop Elements in the bundle of Photoshop Elements and Premiere Elements.