11 Replies Latest reply on Jan 21, 2014 10:11 AM by Peter Spier

    Indesign 5.5 crashes when launching

    sonja_macfan

      Hi,

       

      Today, my Indesign 5.5 crashed unexpectedly, and is just continuing when I try to launch the pogram. I have uninstalled the program and reinstalled in again without success, and restarted the computer several times. No luck, so far.

       

      I run Mac OS X version 10.7.5.

       

      Below is a link to pastebin:

       

      http://pastebin.com/GeLmfss0

       

      What will I do?

       

      Thanks for helping.

        • 1. Re: Indesign 5.5 crashes when launching
          Peter Spier Most Valuable Participant (Moderator)

          Start by downloading and installing the CS5.5 update to version 7.5.3 and try again (after emptying the InDesign Recovery folder in your user library -- it's a hidden folder, so see Replace Your Preferences for where it lives [same folder as InDesignSaved Data file]).

           

          If after that it still crashes, check your fonts. This is text-related.

          • 2. Re: Indesign 5.5 crashes when launching
            sonja_macfan Level 1

            Thank you Peter,

             

            I did as you suggested. It didn't work, but I did the 'automatic way' by hold down the shift+ctrl+cmd+opt when I launched the program. It seems to work, so now I keep my fingers crossed.

             

            However, you said this it is text-related. Where will I check my fonts?

             

            Thanks for quick respons and helping out!

            • 3. Re: Indesign 5.5 crashes when launching
              Peter Spier Most Valuable Participant (Moderator)

              Troubleshoot fonts | Mac OS X

               

              If it's working now, it probably is not a font problem and you fixed it with the prefs.

              • 4. Re: Indesign 5.5 crashes when launching
                sonja_macfan Level 1

                Ok, thanks a lot.

                • 5. Re: Indesign 5.5 crashes when launching
                  dianaw654

                  I am having this problem as well. How do you replace your preferences if it won't open?

                  • 6. Re: Indesign 5.5 crashes when launching
                    Peter Spier Most Valuable Participant (Moderator)

                    Read the link... in my first response.

                    • 7. Re: Indesign 5.5 crashes when launching
                      dianaw654 Level 1

                      I did read the link....the auto version wasnt working b/c it never opened and I don't get those path options to find the files on my computer.

                      • 8. Re: Indesign 5.5 crashes when launching
                        Peter Spier Most Valuable Participant (Moderator)

                        From the other thread we already know it isn't a prefs problem in your case, so it's moot, but if the keyboard method didn't work it's because you were not fast enough on the keys. The folders are hidden on newer versions of OSX, so see Access hidden user library files | Mac OS 10.7 Lion for instructions on how to find them.

                        • 9. Re: Indesign 5.5 crashes when launching
                          sheacat3

                          Can someone please help? I've followed your advice per renaming the preferences and cache files but I still get this error for In Design 5.5. Can someone please be of help?

                           

                          Shea

                           

                           

                          Process:         Adobe InDesign CS5.5 [370]

                          Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

                          Identifier:      com.adobe.InDesign

                          Version:         7.5.0.142 (7500)

                          Code Type:       X86 (Native)

                          Parent Process:  launchd [174]

                          Responsible:     Adobe InDesign CS5.5 [370]

                          User ID:         501

                           

                          Date/Time:       2014-01-21 09:55:41.101 -0500

                          OS Version:      Mac OS X 10.9.1 (13B42)

                          Report Version:  11

                          Anonymous UUID:  D41B6C6F-32B2-037D-EBAC-7F8F0985704A

                           

                          Sleep/Wake UUID: C1F8B67B-F07B-4D76-9DDF-115521AFE0FF

                           

                          Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                           

                          Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                          Exception Codes: 0x000000000000000a, 0x000000000a434000

                           

                          VM Regions Near 0xa434000:

                              VM_ALLOCATE            000000000a42f000-000000000a434000 [   20K] rw-/rwx SM=PRV 

                          --> mapped file            000000000a434000-000000000a437000 [   12K] r--/r-x SM=PRV  /Library/Fonts/Fonts/Fonts1/universroman/..namedfork/rsrc

                              mapped file            000000000a439000-000000000a445000 [   48K] rw-/rwx SM=COW  /private/var/folders/*

                           

                          Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                          0   com.adobe.CoolType                      0x008f2c05 CTCleanup + 17693

                          1   com.adobe.CoolType                      0x008f3258 CTCleanup + 19312

                          2   com.adobe.CoolType                      0x009fd126 CTCleanup + 1108542

                          3   com.adobe.CoolType                      0x009435b3 CTCleanup + 347851

                          4   com.adobe.CoolType                      0x00899430 0x890000 + 37936

                          5   com.adobe.CoolType                      0x009a7723 CTCleanup + 757819

                          6   com.adobe.CoolType                      0x0094e9ae CTCleanup + 393926

                          7   com.adobe.CoolType                      0x0094e3e3 CTCleanup + 392443

                          8   com.adobe.CoolType                      0x008ee115 CTGetVersion + 17347

                          9   com.adobe.CoolType                      0x008ee67c CTInit + 66

                          10  PublicLib.dylib                         0x0135ae17 GetPublicPlugIn + 29207

                          11  PublicLib.dylib                         0x013dd1f2 CoolTypeMain::CoolTypeMain(void* (*)(char const*, char const*, char const*)) + 578

                          12  PublicLib.dylib                         0x013dd34d CoolTypeMain::Instance(void* (*)(char const*, char const*, char const*)) + 141

                          13  PublicLib.dylib                         0x012dbfcb EPSParseColor::GetColorSpaceList(K2Vector<long, K2Allocator<long> >&) + 411

                          14  PublicLib.dylib                         0x012dc2df GraphicsDataPtr::GraphicsDataPtr(IGraphicsContext*) + 223

                          15  ObjectModelLib.dylib                    0x01152256 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 118

                          16  com.adobe.InDesign                      0x00002842 main + 82

                          17  com.adobe.InDesign                      0x000027c6 start + 54

                           

                          Message was edited by: Peter Spier

                          • 10. Re: Indesign 5.5 crashes when launching
                            Larry G. Schneider Adobe Community Professional & MVP

                            You really need to update the software to the 7.5.3 version as per Peter in the first reply. The log file you just posted still shows a non-updated version of the application.

                            • 11. Re: Indesign 5.5 crashes when launching
                              Peter Spier Most Valuable Participant (Moderator)

                              Please, in future put crash report on Pastebin.com or some other external server and provide a link so we keep the forum navigable. I've trimmed all but the pertinent info from your post.

                               

                              In additiion to waht Larry said, looking at the crash report the problem is clearly type related, and the Univers Roman font is loaded into virtual memory near the crash location, so dollars to donuts it's damaged and should be reinstalled.