- Does the issue occur when you disable third party plug-ins for InDesign?
- Have you tried clearing your InDesign preferences and cache files?
- Another thing to check is the permissions for the directory in which user-preferences are stored. (see: http://helpx.adobe.com/indesign/kb/indesign-preferences-support-file-locations.html)
Thanks for your response
- Prefs and caches were both cleared
- All those folders have read/write permissions to the system - to others only read (But it doesnt seem to me that it would need to be read/write to all since all the library folders are only to system)
- Regarding 3rd party plugins, I am not sure how I would do that. I should just drag their folders out of the Applications/Indesgin/Plugins folder?
- Launch Adobe Extension Manager
- Select InDesign
- Deselect extensions that don't list 'Adobe Systems' as Author.
- In your Applications or Program s folder find: InDesign folder
- Create a folder called Plug-ins DIsabled (or something of that nature)
- From the Plug-Ins folder drag any thrid party plug-ins to Plug-Ins Disabled folder.
Relaunch InDesign, and see if things work OK now.
If all of that doesn't work and you're on a Mac:
- Quit all applications
- Launch Applications > Utilities > Disk Utitlity
- Select your Hard Drive on left
- Click Verify Disk Permissions if there are errors then
- Repair Disk Permisions
Reboot your computer, relaunch InDesign and see if that works.
Thanks for your extensive detailed help
However, sad enough, all this did not help!
I dont know if this would help, but its worth a try:
I started noticing this issue after A Mac Technical support agent made me do the following:
- Enable root user
- delete all caches
- delete preferences
- delete LaunchAgents
- delete LaunchDaemons
I cant say that I know for sure that one has to do with the other, but just in case.
However, all of the Mac experts advice didnt help that issue, so I put back all my prefs and caches etc and it is still not working properly
And, if anyone can offer any other help I would greatly appreciate it
Have you run Utilities > Disk Utility and tried 'Verifying Permissions' ... what comes up? If there are errors, click 'Repare Permissions'.
If that doesn't work try the following...
Create a new user account on your computer:
- Open System Preferences and Click Users & Groups.
- Click the lock to make changes (you'll be prompted for your password)
- Under Login Options, click the +
- and Create a New User Account.
- Set New Account to: 'Administrator', and fillin the rest of the fields, click Create User.
Now please Log-out of your current user account and log-in with the new account:
- Apple menu > Log Out [username]
- Launch InDesign and try to change some preferences, then close InDesign.
- Relaunch InDesign and see if the preferences are retained.
- Now try and create a new document, and change some document specific preferences, and save document, and close InDesign.
- Relaunch InDesign.
Are the preferences retained?
IF they are, then there is something not quite right on your present user-account.
If you are 'daring' enough on your current log-in -- and this is a 'at your own risk comment ;-) :
- /Users/[username]/Library/Preferences Rename the 'Adobe' folder in her 'Adobe.old' and rename the 'Adobe InDesign' folder 'Adobe InDesign.old'.
- Still in preferences... scroll down to com.adobe.InDesign.plist and rename 'old.com.adobe.InDesign.plist'.
If this still doesn't fix things... and this is also an 'at your own risk' thing to do - I'd suggest you do this with the help of a Mac expert.
- Rename the entire Preferences folder Preferences.old
To learn about which preferences are document vs applicaiton based - Mike Rankin wrote a visual guide for InDesign prferences, that outlines which are application and document preferences (it's for CS5.5, but should be ok to work from as well) - see http://indesignsecrets.com/a-visual-guide-to-indesign-preferences.php
Thanks again for your extensive and professional answer! (You seem to be a Mac expert yourself!)
After reading your post, before even doing anything, it dawned on me that maybe InDesign is reading prefs from 2 different places.
The Mac expert had told me to rename the preferences folder to Preferences Old - not specifying exactly how, so I named it "Preferences_Old".
I removed that folder and everything now works!!!
It seems that InDeisgn just looks for a Preferences folder, no matter of there is a suffix to it!! (Sounds unprofessional!)
Anyway, Thanks again for all your help - it at least led me into the right direction.
All the best
P.S. Thanks for that link - I was wondering that for a while!