1 Reply Latest reply on Jan 10, 2014 7:52 AM by Rick Gerard

    After Effects only opens the top bar.

    theCinemaAce

      Just recently I have started up after effects cs6, and the start-up and the new project will come up. But when i click, create new project, the top bar only comes up.(the bar that has the red x and the yellow - and the green +) I tried uninstallin it and re-installing it but it continues! Please Help! I am on a mac version 10.6.8Screen shot 2014-01-08 at 4.26.19 PM.png

      You can only see the bar at the top

      Screen shot 2014-01-10 at 4.23.35 PM.png

        • 1. Re: After Effects only opens the top bar.
          Rick Gerard Adobe Community Professional & MVP

          I have seen this occasionally and the solution is to delete the preferences file and re-launch. This is easily done by holding down Alt/Option + Ctrl/Cmnd + shift and clicking the AE icon on your dock to open AE. That should fix your problem. If it does not, reboot the computer and try deleting the preferences again before you open AE...