6 Replies Latest reply on Jan 13, 2014 5:11 PM by gener7

    Photoshop Error 16 - Please reinstall the product

    bchambie

      Hello - I manage a Mac lab for my school.  We are running opendirectory on macs running 10.8.5.  We have CS 5.5 that is fully updated.  All the machines were imaged with deploy studio and have the exact same image on them. 

       

      About 10% of our students we are randomly getting error 16.  It pops up on different machines at different times.  One student will log on to several machines and get the error.  Another student will log in on the same machines and not get the error.  It will not work for a student one day and then work for them the next day.  I have done the research and found the following solution....http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html  however that did not work for me.  Any help would be appreciated.