1 Reply Latest reply on Jan 11, 2014 1:16 PM by Mike M

    Installation issues

    zahilyd

      I am a student and I use youtube as a way to study for a material. A month ago I was told by youtube that I needed to update my latest version of Adobe Flash Player. I did so, saying I had successfully installed the new version I went back to youtube however it still told me the same thing. I tried doing the installation multiple times yet I got nowhere. I looked into different solutions offered by the Adobe support but in the end I still have the same issue. I did the Uninstall and reinstall process. I restarted my MacBook Pro several times after the successful installation and no results. I tried checking the settings within the mac yet they all seem to work. What else could I possibly do in order to watch the youtube videos I need to see for school? Please please help.

        • 1. Re: Installation issues
          Mike M Level 6

          I did these steps on my 10.7 machine, but they're the same on 10.8 or 10.9

          Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

          10.jpg

          Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

          11.jpg

          12.jpg

          Go to: [user]/Library/Preferences.

          14.jpg

          Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

          go.jpg

          Without the "Option" key

          And WITH

          go-opt.jpg

          Trash the Macromedia folder there.

          Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

          15.jpg

          Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

          16.jpg

          Empty the trash.

          13.jpg

          Download the Flash Player (For Mac OS X) again if necessary.

          1.jpg

          Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

          2.jpg

          It will appear on your desktop and a small window will open.

          3.jpg

          Double click the installer. If you see a warning, click “Open” to let it run.

          4.jpg

          Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

          5.jpg

          You may see the following: click “Force Close All” if you do, and then click “Retry”.

          6.jpg

          The installer will run.

          7.jpg

          Choose your update preference, and click “Done”.

          8.jpg

          Open Safari again and click Safari>Preferences (Cmd+,)

          19.jpg

          Go to the Security tab. Make sure “Allow plug-ins” is checked.

          20.jpg