30 Replies Latest reply on Jan 17, 2014 11:26 AM by A.T. Romano

    PE12 - No Burners Detected

    Daran66 Level 1

      HI,

      ok so I've got over my other issues and was ready to burn my project to DVD...

       

      Unfortunately, the dialogue window comes up with a "No Burners Detected" message and there is no drive for me to select.

       

      Like many other topics I have read, I can see the drive if I select AVCHD but that is no use to me.

       

      I have gotten around the issue by writing the DVD folders to a folder and then burning to DVD using IMgBrun but this really is a cop out... I've spent good money on PE12 and expect to be able to use it to do the basics!

       

      I've not got Roxio or EasyCD installed so have covered off the discussions that mention that.

       

      Any clues?

       

      Distraught - Daran.

        • 1. Re: PE12 - No Burners Detected
          A.T. Romano Level 7

          Daran66

           

          Do you have any programs installed that might compete for the burner, like Nero? Any, packet writing program that allow you to format a CD or DVD into what is essentially a large floppy disc?  The Nero InCD is now a standalone for this type of thing.

           

          Any chance disabling the Roxio and EasyCD to determine if either is involved? I would start with the EasyCD.

           

          Many times a program uninstall reinstall solves this type of issue, but we have been down the road of uninstall reinstall several times already for the prior unrelated issue.

           

          Any opportunity to get at an external burn for troubleshooting purposes for this?

           

          Consider the above and then we can decide what next.

           

          Thanks.

           

          Hope to exchange distraught to determined to success.

           

          ATR

          • 2. Re: PE12 - No Burners Detected
            Daran66 Level 1

            HI,

            As far as I know I do not and have never had Roxio/EasyCD installed.  I downloaded and ran an exe called Roxiozap to remove anything just in case.

             

            How do I check if there is anything like that installed?

             

            I don't think I have any external DVED burners at my disposal but will check with people at work tomorrow.

             

            regards,

             

            Daran.

            • 3. Re: PE12 - No Burners Detected
              A.T. Romano Level 7

              Daran

               

              For now, a check of the Control Panel Installed Programs such be enough for checking for any installed burn software that may be creating conflicts. I think that my question about Roxio and EasyCD was a misread on my side. I did not see the "not" in the sentence where you mentioned those programs. Nonetheless, check in Control Panel Installed Programs for any burn software, maybe one that came with the DVD burner??

               

              Please remind me, was this DVD burner ever used without issues with an earlier version of Premiere Elements in your computer environment?

               

              Please let us know if you could borrow an external DVD drive for troubleshooting purposes.

               

              Depending on the outcome of the above, we might need to think about "another" uninstall/ccleaner/uninstall as a just in case measure.

               

              Thanks.

               

              ATR

              • 4. Re: PE12 - No Burners Detected
                Daran66 Level 1

                Hi,

                I built the computer from scratch - don't think I've ever had Roxio or EasyCD on it.

                 

                Yes, I have successfully burned DVDs in PE9, I've had PE11 installed on this computer too but don't think I ever used it.

                 

                I have another issue at the moment in that I've hit the win7 bug whereby the DVD disappears from the computer.  I will resolve this with the usual known registry hacks hopefully and will then resume with this issue.

                 

                I will let you know tomorrow regarding getting an external DVD drive.

                 

                Daran.

                • 5. Re: PE12 - No Burners Detected
                  A.T. Romano Level 7

                  Daran

                   

                  What is disappearing, the whole DVD drive?

                   

                  If that is the case and you have iTunes, maybe my encounter with the situation where Windows stopped recognizing my Blu-ray/DVD burner might apply. Lots of maybe's

                   

                  http://www.atr935.blogspot.com/2013/12/pe-burn-location-no-burners-found.html

                   

                  We will be watching for further developments.

                   

                  Thanks.

                   

                  ATR

                  • 6. Re: PE12 - No Burners Detected
                    Daran66 Level 1

                    HI,

                    thanks for the itunes tip - I followed that and got the DVD drive back in the OS.

                     

                    However, it still says No burners detected in PE12 if I try to burn a DVD.

                     

                    I managed to borrow an external USB DVD drive from work and have exactly the same results.

                     

                    What is interesting is that at the OS level, if I insert a blank DVD and right-click on it, I get the following:

                     

                    Disc options.JPG

                    is this to be expected or does this indicate that there is some sort of packet writing sowftware installed that I am not aware of?

                     

                    I am going to unplug the portable drive and return to not using my internal drive for now... ;-)

                     

                    Daran.

                    • 7. Re: PE12 - No Burners Detected
                      A.T. Romano Level 7

                      Daran

                       

                      I would consider "Burn a Disc" dialog pop up normal when you insert a blank disc and the drive is not set for AutoPlay.

                       

                       

                      Drive Open New.JPG

                       

                      versus

                       

                      AutoPlay.JPG

                      And, check out Control Panel/Hardware and Sound/AutoPlay and place for your settings

                       

                       

                       

                      Control PanelAuto.JPG

                      More later as I think about the external DVD drive no working either.

                       

                      Thanks for the updates.

                       

                      ATR

                      • 8. Re: PE12 - No Burners Detected
                        Daran66 Level 1

                        ok - my settings and actions look very simlar to yours above...

                         

                        still getting the following when selecting the burn a DVD option

                        No burner DVD.JPG

                        but PE12 can see the drive if I choose the other option:

                         

                        it's there.JPG

                         

                        any ideas?

                        • 9. Re: PE12 - No Burners Detected
                          A.T. Romano Level 7

                          Daran

                           

                          Were are you on your DVD disc brand/type?

                           

                          But then again, is the same DVD disc in the burner tray when you switch the burn dialog selection from DVD to AVCHD?

                           

                          ATR

                          • 10. Re: PE12 - No Burners Detected
                            Daran66 Level 1

                            ATR,

                            I am using a tower stack of Memorex DVD+R - they have never been an issue before... It doesn't matter whether I leave the tray empty, have a blank DVD, have a used DVD in the tray - I still get "No burners detected" status.

                             

                            D.

                            • 11. Re: PE12 - No Burners Detected
                              the_wine_snob Level 9

                              I am using a tower stack of Memorex DVD+R

                              Unfortunately, Memorex will buy the very cheapest blank media that day, then add their logo to the discs. I have encountered 3 different mfgrs. in a single spindle, and other users report 4 - 5 different mfgrs. That means that one might encounter some good disc, then some bad ones, then maybe some good ones.

                               

                              The same seems to be for TDK and Ritek, both once respected mfgrs., but it appears that they have adopted the Memorex "business model." Also, most store brands do the same thing - buy the very cheapest, re-brand them, and hope for the best.

                               

                              I recommend Falcon Pro, Verbatim and Taiyo-Yuden (I understand that JVC brand are by T-Y) - only.

                               

                              Good luck,

                               

                              Hunt

                              • 12. Re: PE12 - No Burners Detected
                                A.T. Romano Level 7

                                Daran

                                 

                                How adventurous do you feel about exploration into the core of this no burner detected issue?

                                 

                                I have been hunting around the Internet for solutions. Some seem outdated. But some time older is the same as current.

                                 

                                1. This regedit.exe edit....

                                "No. 16. Refreshing the DVD drivers list in Windows Registry"

                                http://helpx.adobe.com/premiere-elements/kb/troubleshoot-system-errors-freezes-burning.htm l

                                I think that there is a counterpart of this even for Premiere Pro.

                                 

                                Please check out the above and see if we can find any answer in it.

                                 

                                Thanks.

                                 

                                ATR

                                • 13. Re: PE12 - No Burners Detected
                                  Daran66 Level 1

                                  Bill,

                                  the DVD make is not relevant here... my DVD burner has successfully burned around 75 DVD's from this particular tower - In fact, I have had no failures.  The issue is the drive itself not being recognised in PE12.

                                   

                                  Regards,

                                   

                                  Daran.

                                  • 14. Re: PE12 - No Burners Detected
                                    Daran66 Level 1

                                    ATR,

                                    I have done the registry settings mentioned in No. 16 several times as this is the fix for when my DVD drive disappears from the O/S.  The only bit I haven't done is uninstall/reinstall PE12 before/after the registry hack...

                                     

                                    I am happy to try the uninstall/reinstall but will that remove all of my project I have put together, and will it remove the extra downloaded content that I now have?

                                     

                                    If you can prescribe steps to avoid losing the above then I will be happy to give it a try.

                                     

                                    D.

                                    • 15. Re: PE12 - No Burners Detected
                                      the_wine_snob Level 9

                                      If the Memorex blank disc, that you are using IS a good one, then this Tips & Tricks article might be useful in tracking down why PrE cannot find your DVD burner/multi-drive: http://forums.adobe.com/message/2776760#2776760

                                       

                                      Several other programs can get in the way of that part of the burning process, as can out of date firmware for the burner, itself, though that often yields a "SenseCode error," though not always. While Roxio & Nero are common culprits, they are not the only possibilities there. Some users have found that Quicken (an accounting program), can "hook" a burner, under certain circumstances - as can some others.

                                       

                                      One test would be to Burn to Folder, and then use a burning utility, like ImgBurn to do the physical Burn to Disc. It interfaces with the burner at a hardware level, by-passing what the OS is calling the burner.

                                       

                                      ImgBurn is also good at surveying your blank media, telling you who actually manufactured that particular blank disc, plus the lot number of it.

                                       

                                      Good luck,

                                       

                                      Hunt

                                      • 16. Re: PE12 - No Burners Detected
                                        Daran66 Level 1

                                        Thanks Bill.

                                        To address your points:

                                         

                                        The blank disc is definitely not the issue.

                                         

                                        I have already read your excellent article but it has not resolved the issue.

                                         

                                        I thought the DVD drive might need a firmware update so I flashed it with a slightly newer version that also had some of the "more restrictive" features removed.  No change.

                                         

                                        I do already use ImgBurn and did use Pe12 to burn my project to a folder and have then successfully used ImgBurn to create an actual DVD with content.

                                         

                                        I was about to include an image of a discovery of the disc type from InmBurn but to my dismay, the DVD drive has disappeared again from the O/S - it was there first thing this morning and the PC has not been rebooted since as I have been working all day on it!!!

                                         

                                        oh well - back to the drawing board!

                                         

                                        Daran.

                                        • 17. Re: PE12 - No Burners Detected
                                          the_wine_snob Level 9

                                          Daran66,

                                           

                                          Thank you for that information.

                                           

                                          I was about to include an image of a discovery of the disc type from InmBurn but to my dismay, the DVD drive has disappeared again from the O/S - it was there first thing this morning and the PC has not been rebooted since as I have been working all day on it!!!

                                          Hm-m, almost sounds like a connection issue between the MoBo (or controller), and the multi-drive.

                                           

                                          When you look at that multi-drive in Device Manager, do you see any error, or warning messages?

                                           

                                          What is the connection type, EDIE, SATA, or something else? That is assuming that the multi-drive is internal, and earlier on, that seems to be the case.

                                           

                                          Good luck,

                                           

                                          Hunt

                                          • 18. Re: PE12 - No Burners Detected
                                            A.T. Romano Level 7

                                            Daran

                                             

                                            Getting a late start today.

                                             

                                            Uninstall reinstall would not affect your saved/closed projects. [Edited per ATR's instructions - Hunt]

                                             

                                            I believe that the Content download would take a hit. What you could do is save the Online Folder before uninstall and use it to replace the Online Folder that the program reinstalls with.

                                            http://www.atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html

                                             

                                            If you have any user custom presets that you have created, you will need to do a save before install and then place them in the reinstalled program after the reinstall.

                                            http://www.atr935.blogspot.com/2013/10/pe-saving-projectprogram-assets-before.html

                                             

                                            Key: Backup anything of value including the Registry. Things should go smoothly but just in case.

                                             

                                            Please let me know if you are OK with this.

                                             

                                            Thanks.

                                             

                                            ATR

                                             

                                            Message was edited by: Bill Hunt

                                            • 19. Re: PE12 - No Burners Detected
                                              Daran66 Level 1

                                              HI,

                                              with reference to

                                               

                                               

                                               

                                              Uninstall reinstall should affect your saved/closed projects.

                                              A.T. Romano wrote:

                                               

                                               

                                              Uninstall reinstall should affect your saved/closed projects.

                                               

                                               

                                              Did you mean "would" or "should not"?

                                               

                                              Not worried about custom presets etc. but will take a copy of the online folder.

                                               

                                              So at the moment, the drive is visible to the O/S.  There is no upper or lower filters in the relevant registry entry.  Do I just uninstall, reboot, check the registry and if necessary delete, then reinstall?

                                               

                                              D.

                                              • 20. Re: PE12 - No Burners Detected
                                                A.T. Romano Level 7

                                                Daran

                                                 

                                                Did you mean "would" or "should not"?

                                                 

                                                That should have been "should not". Sorry about that. I will try to get a moderator to fix that so that someone else does not get tripped up who does not read any further in the thread than that.

                                                 

                                                The following appears to be an older version of the registry fix that I posted previously. But, it has a video that should prove useful especially for the upper or lower filters.

                                                http://helpx.adobe.com/creative-suite/kb/cd-dvd-drive-recognized-application.html

                                                 

                                                The video seems to follow the path of the later document.

                                                 

                                                Please check it out.

                                                 

                                                Thanks.

                                                 

                                                ATR

                                                 

                                                Thanks.

                                                • 21. Re: PE12 - No Burners Detected
                                                  the_wine_snob Level 9

                                                  ATR,

                                                   

                                                  I will try to get a moderator to fix that so that someone else does not get tripped up who does not read any further in the thread than that.

                                                   

                                                  Done.

                                                   

                                                  Hunt

                                                  • 22. Re: PE12 - No Burners Detected
                                                    A.T. Romano Level 7

                                                    Hunt,

                                                     

                                                    Thanks for the "not" correction.

                                                     

                                                    ATR

                                                    • 23. Re: PE12 - No Burners Detected
                                                      Daran66 Level 1

                                                      Here's the answer to the content and preferences...

                                                       

                                                      Prefs.JPG

                                                      • 24. Re: PE12 - No Burners Detected
                                                        A.T. Romano Level 7

                                                        Daran

                                                         

                                                        Are you asking which one?

                                                         

                                                        I would "remove my preferences" when you uninstall Premiere Elements before you run through that approach number 16 and its subsequent steps.

                                                         

                                                        In addition, I would probably put a check mark before "Remove Downloaded Content". I dislike going there but it was permissions and not the Content download that apparently got us in problems previously.

                                                         

                                                        The directive from the Adobe documents is "remove program" first. I am taking that to mean the whole thing. 

                                                         

                                                        ATR

                                                        • 25. Re: PE12 - No Burners Detected
                                                          Daran66 Level 1

                                                          Hi,

                                                          No, I was saying that the options are there to keep prefs and content.  I went ahead with the options shown in my previous post.

                                                          The steps I took were:

                                                          - reboot

                                                          - remove the PE12 applications (kept the preferences, kept the downloaded content)

                                                          - reboot

                                                          - checked the registry for upper/lower filters in the relevant section - they were not present

                                                          - installed PE12

                                                          - reboot

                                                          Tried to burn a project to DVD - here is the result:

                                                          Done.JPG

                                                          Success!!!

                                                           

                                                          Thanks once again for your perseverence!

                                                           

                                                          Here's a link to a little 2 minute self-edit that my 16 year old son completed recently - I only wish I was this talented (in both the sport and the editing!) - hope you enjoy it!

                                                          • 26. Re: PE12 - No Burners Detected
                                                            A.T. Romano Level 7

                                                            Daran

                                                             

                                                            Daran.jpg

                                                             

                                                            I was so pleased and happy for your success. I thought that the Content download was a tough one, but this Premiere Elements DVD burner not recognized for burn to DVD was even tougher. Congratulations on a job well done with lots of stick-to-it-tiveness getting through to success for both.

                                                             

                                                            Thanks for the video of your son's ski holiday. Beautiful video and great scenes and action. Well done.

                                                             

                                                            Hoping for smooth going for you to lots of great videos.

                                                             

                                                            Thanks for the opportunity to be part of the troubleshooting.

                                                             

                                                            ATR

                                                            • 27. Re: PE12 - No Burners Detected
                                                              the_wine_snob Level 9

                                                              Thank you for sharing the ski footage. Very nice indeed!

                                                               

                                                              We used to applaud, when we'd catch about 3' of air off a bump... but that was long ago, when my knees were young. The maneuvers that I see now make me long for the snow.

                                                               

                                                              Most of my time was spent in the gates, but I did a bit of ballet too - though that was more along the lines of kunglig christies, cross-overs, and one-footed skiing. The moves today boggle my aged mind.

                                                               

                                                              Thanks for that link, and congratulations on your success.

                                                               

                                                              Hunt

                                                              • 28. Re: PE12 - No Burners Detected
                                                                A.T. Romano Level 7

                                                                Daran

                                                                 

                                                                I often do not follow the "do not mess with a good thing" principle and consequently pay the consequences. But, just thoughts for now rather than actions...

                                                                 

                                                                You wrote

                                                                checked the registry for upper/lower filters in the relevant section - they were not present

                                                                So, is what you did essentially just open, look, close the registry - with an uninstall before and a reinstall afterward?

                                                                 

                                                                ATR

                                                                • 29. Re: PE12 - No Burners Detected
                                                                  Daran66 Level 1

                                                                  Thanks ATR & Bill for the kind words and yes, Bill, the tricks my son and daughters pull boggle my mind too...

                                                                   

                                                                  ATR - yes, I did as you say - uninstall, check registry, install.

                                                                   

                                                                  Thanks once again for your help and if you want to see more ski videos that were pretty much all done in PE-9, 10, 11 or 12... then take a looksy here:

                                                                   

                                                                  Madi

                                                                  Mike

                                                                  • 30. Re: PE12 - No Burners Detected
                                                                    A.T. Romano Level 7

                                                                    Daran

                                                                     

                                                                    Thanks. Adventurous videos. Were these from one of the GoPros?

                                                                     

                                                                    After watching them, I will never look at the snow flakes that I get in my neck of the woods the same.

                                                                     

                                                                    Best wishes to you and your family,

                                                                     

                                                                    ATR