3 Replies Latest reply on Jan 12, 2014 11:46 AM by Mike M

    Adobe Flash Player problems for mac

    M_c09876

      I tried to install adobe flash player 11 because it said i needed an update, then when i tried it said that "only one instance of the application can run"

      after looking it up online, it told me i needed to simply uninstall and then reinstall adobe flash player. But when i downloaded the uninstaller it wouldnt let me uninstall it! I kept pressing uninstall and nothing happened! Help please!!!

        • 1. Re: Adobe Flash Player problems for mac
          Mike M Level 6

          Spotlight search “Flash Player.plugin” (Search “This Mac” and choose "Show All in Finder")

          10.jpg

          Right click the Plugin and select “Open Enclosing Folder” Trash the Flash Player.plugin and flashplayer.xpt files.

          11.jpg

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          Go to: [user]/Library/Preferences.

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          Note: You'll need to hold the "Option" key when you click "Go" from the Finder menu to access the [user] Library:

          go.jpg

          Without the "Option" key

          And WITH

          go-opt.jpg

          Trash the Macromedia folder there.

          Go to: Mac HD/Library/Application Support. Trash the Macromedia folder there.

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          Go to: Mac HD/Library/Preference Panes (not Preferences, but Preference Panes). Trash the Flash Player.prefpane file there.

          16.jpg

          Empty the trash.

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          Download the Flash Player (For Mac OS X) again if necessary.

          1.jpg

          Quit Safari and go to your downloads folder. Double click the DMG to “mount it”.

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          It will appear on your desktop and a small window will open.

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          Double click the installer. If you see a warning, click “Open” to let it run.

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          Click “I have read and agree… etc.” and click “Install”. Enter your password when asked.

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          You may see the following: click “Force Close All” if you do, and then click “Retry”.

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          The installer will run.

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          Choose your update preference, and click “Done”.

          8.jpg

          Open Safari again and click Safari>Preferences (Cmd+,)

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          Go to the Security tab. Make sure “Allow plug-ins” is checked.

          20.jpg

          1 person found this helpful
          • 2. Re: Adobe Flash Player problems for mac
            M_c09876 Level 1

            I got to the part where I have to actually install the flash player... When I press that I agree to the terms, and I try to press "INSTALL" nothing happens everytime I click install it wont work

            • 3. Re: Adobe Flash Player problems for mac
              Mike M Level 6

              Use the "Cocoa" installer isntead.

              Download the Offline installer: Flash Player (Mac OS X) and mount the DMG.

               

              When you get to this point:

              3.jpg

              Right click the installer and choose "Show Package Contents".

              In Contents/Resources, you'll find the Adobe Flash Player.pkg

              Double click it and install that way.