1 Reply Latest reply on Jan 11, 2014 3:22 PM by sjpt

    authorization issues holding ebooks hostage

    trishab16

      Getting "the vendor account you entered is not associated with the item you are trying to open" when trying to open my ebook. I've de-authorized and re-authorized, un-installed and re-installed, and even set up a different adobe ID and still having the same problem. When I go into the help tab it says the computer is authorized, why am I still geting error messages? At first I could read the book but not transfer to Kobo Touch but after messing around with un-installing and re-installing now I can't even open the book.

      Please help!