1 Reply Latest reply on Jan 11, 2014 3:29 PM by sjpt

    Unable to download error

    fazdesuamo

      When I download a book in ADE apears <Unable to download, Error getting License. License server communication Problem: E_ADEPT_REQUEST_EXPIRED> I reinstalled ADE twice and it seems that my mac is autorized and my Adobe ID it's OK. I download a free e-pub from Adobe and it works, but not files URLLink.acsm. How can I solve this problem?

        • 1. Re: Unable to download error
          sjpt Level 4

          Two things to try.

           

          Check your computer time. timezone and daylight savings settings.

           

          ~~~~~

          2) Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0