Welcome to the forum.
- First, what are the full details of those files?
- Do you have Apple's QuickTime Player installed?
- If so, which version?
Good luck, and please let us know a bit more.
>used this software with success before
With files from the same device, on the same computer?
What version of Quicktime do you have installed?
1. The files are MOV files, between 32 MB - 92mb. (did I give you the full details on the files.)
3. I am currently updating to the newest quicktime. (Will post results)
I've used this software sucessfully on another computer. However, it currently isn't working on the new laptop and the previously successful laptop. Same error message on both computers.
>used this software sucessfully on another computer
Asking again... with files from the same itouch/ipod devices?
Yes, that is correct! I have used the files from teh same itouch device.
The MOV wrapper can hold a lot of different CODEC's. That will be important, as you seem to be missing the proper one. Please let us know the CODEC inside the MOV wrapper.
Let us know if the QT update helps, also.
Thanks, and good luck,
Thank you so much for taking the time to help me find out what the problem is.
The codec and MOV wrapper is all greek to me. How do I find out the codecs in my MOV Wrapper? I cannot seem to find the details on that.
After installing QT, I now have a new message. It says the required codec is not installed.
Codec & Format information, with 2 links inside, read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Did both laptop 1 and 2 have QuickTime (latest version or any version) installed on the computers with Premiere Elements 7 when you got this "this type of file......" message?
If you go to the opened Premiere Elements 7 projects involved and look at Share/Personal Computer/QuickTime, do you find that QuickTime Presets are shown and that you find export settings choices under the Advanced Button/Video Tab and Audio Tab?
Look at the file name of the video. Do you see any irregularies in the name of the file, dots and such?
If you record new iPod footage, open a new Premiere Elements project, and import that iPod footage, do you still get the error message? Putting aside, iTouch, what model iPod are these videos coming from?