I have bought the prepaid card for Photoshop Cs6 extended at the bookstore at my college. The card came with a serial number which I was able to use to request for a redemption code. However, when I try to put in my redemption code, a message pops up underneath saying this code is not active. Any suggestions on what to do? Also, I have tried out all the help instructions and none seemed to work.
Contact serial number support by phone or web chat.