11 Replies Latest reply on Oct 16, 2014 5:26 PM by A.T. Romano

    Can't burn a DVD on Premiere Elements 12

    ibed

      At 98% media encoding the DVD is spit out and I get the following:  internal software error:/premiere/elements/molecules/pre-mediacore/External/AuthorScript/Source

      Any suggestions? I need the video for a class this week!

        • 1. Re: Can't burn a DVD on Premiere Elements 12
          A.T. Romano Level 7

          ibed

           

          What computer operating system is your Premiere Elements 12 running on?

           

          Is this an external or internal burner?

           

          Would you say that this is a case of "it worked before but not now" or "it never worked before"?

           

          Although you cannot burn to disc DVD, can you burn your Timeline to folder. If so, the VIDEO_TS Folder from the burn to folder + ImgBurn to get your DVD-VIDEO on DVD disc may be your answer to this time crunch.

           

          Let us start here and then decide what next depending on your answers.

           

          Next step may be getting more information about your project settings and properties of your source media.

           

          Could you post a screenshot of the error message that you are getting?

           

          More details in the morning when we will be watch for your follow up.

           

          Thanks.

           

          ATR

          • 2. Re: Can't burn a DVD on Premiere Elements 12
            ibed Level 1

            ATR,

             

            Thank you for the reply and suggestions. I did some more researching and found a suggestion to remove the stop marker at the end of my video....and it worked! Apparently the stop marker causes an internal error. Mystery solved.

             

            Thank you again for the ideas. I'm going to keep them on file for the next burn hic-up.

             

            ibed

             

            Date: Sat, 11 Jan 2014 22:12:58 -0800

            From: forums_noreply@adobe.com

            To: debi_dupont@hotmail.com

            Subject: Can't burn a DVD on Premiere Elements 12

             

             

             

             

             

             

                  

                       

                       

                       

                Re: Can't burn a DVD on Premiere Elements 12

             

             

                created by A.T. Romano in Premiere Elements - View the full discussion

             

             

             

            ibed

            What computer operating system is your Premiere Elements 12 running on?

            Is this an external or internal burner?

            Would you say that this is a case of "it worked before but not now" or "it never worked before"?

            Although you cannot burn to disc DVD, can you burn your Timeline to folder. If so, the VIDEO_TS Folder from the burn to folder + ImgBurn to get your DVD-VIDEO on DVD disc may be your answer to this time crunch.

            Let us start here and then decide what next depending on your answers.

            Next step may be getting more information about your project settings and properties of your source media.

            Could you post a screenshot of the error message that you are getting?

            More details in the morning when we will be watch for your follow up.

            Thanks.

            ATR

             

             

             

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            • 3. Re: Can't burn a DVD on Premiere Elements 12
              A.T. Romano Level 7

              ibed

               

              internal software error:/premiere/elements/molecules/pre-mediacore/External/AuthorScrip t/Source

               

              Thanks for the reply and good news of success, problem resolved by stop marker removed from end of the last item on the Timeline Good job.

               

              A stop marker at the end of the last item on the Timeline has always been a problem and a deal breaker for Premiere Elements burn process. But, the error message that you posted for the burn failure is not typical for that. So, I did not go to stop marker involvement as a first pass on this.

               

              Your follow up was much appreciated.

               

              Continued success.

               

              ATR

              • 4. Re: Can't burn a DVD on Premiere Elements 12
                ibed Level 1

                ATR

                Thank you! I really appreciate having a place to run to for help. I had a class deadline and was freaking out. I appreciate your willingness to be there for those of us who hit the big brick wall and can't see a way over it.

                Thanks for all!ibed

                 

                Date: Mon, 13 Jan 2014 06:04:39 -0800

                From: forums_noreply@adobe.com

                To: debi_dupont@hotmail.com

                Subject: Can't burn a DVD on Premiere Elements 12

                 

                 

                 

                 

                 

                 

                      

                           

                           

                           

                    Re: Can't burn a DVD on Premiere Elements 12

                 

                 

                    created by A.T. Romano in Premiere Elements - View the full discussion

                 

                 

                 

                ibed

                internal software error:/premiere/elements/molecules/pre-mediacore/External/AuthorScrip t/Source

                Thanks for the reply and good news of success, problem resolved by stop marker removed from end of the last item on the Timeline Good job.

                A stop marker at the end of the last item on the Timeline has always been a problem and a deal breaker for Premiere Elements burn process. But, the error message that you posted for the burn failure is not typical for that. So, I did not go to stop marker involvement as a first pass on this.

                Your follow up was much appreciated.

                Continued success.

                ATR

                 

                 

                 

                     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6007219#6007219

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                • 5. Re: Can't burn a DVD on Premiere Elements 12
                  John T Smith Adobe Community Professional & MVP

                  >having a place to run to for help.

                   

                  The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 may also help

                  -has links to the FAQ/TIPS pages

                  • 6. Re: Can't burn a DVD on Premiere Elements 12
                    ibed Level 1

                    WOAH! Awesome! Thanks for the link to the tutorials....I totally missed it when looking for help.

                    Thanks!ibed

                     

                    Date: Mon, 13 Jan 2014 10:02:05 -0800

                    From: forums_noreply@adobe.com

                    To: debi_dupont@hotmail.com

                    Subject: Can't burn a DVD on Premiere Elements 12

                     

                     

                     

                     

                     

                     

                          

                               

                               

                               

                        Re: Can't burn a DVD on Premiere Elements 12

                     

                     

                        created by John T Smith in Premiere Elements - View the full discussion

                     

                     

                     

                    >having a place to run to for help.

                    The Elements Tutorial Links Page http://forums.adobe.com/thread/1275830 may also help

                    -has links to the FAQ/TIPS pages

                     

                     

                     

                         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6008054#6008054

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                    • 7. Re: Can't burn a DVD on Premiere Elements 12
                      A.T. Romano Level 7

                      ibed

                       

                      I did not see the following included previously so I am posting it for your consider - Adobe TV Premiere Elements 12 video tutorials.

                      http://tv.adobe.com/show/learn-premiere-elements-12/

                       

                      Lots more, but a good beginning. Never hesitate to ask questions or ask for clarification on anything written.

                       

                      Your problem and fix was particularly interesting since I had not run into your error message, expecially with the issue of the stop marker at the end of the last item on the Timeline.

                       

                      Thanks.

                       

                      ATR

                      • 8. Re: Can't burn a DVD on Premiere Elements 12
                        ibed Level 1

                        ATR,

                         

                        Thank you so much for hanging in with me and all the additional tutorial info. I'm a bit of a novice with the program so I appreciate the extra help. Thank you! I've burned my video and turned it in .... I'm a happy girl!

                         

                        Thanks for all!

                        ibed

                         

                        Date: Mon, 13 Jan 2014 11:08:26 -0800

                        From: forums_noreply@adobe.com

                        To: debi_dupont@hotmail.com

                        Subject: Can't burn a DVD on Premiere Elements 12

                         

                         

                         

                         

                         

                         

                              

                                   

                                   

                                   

                            Re: Can't burn a DVD on Premiere Elements 12

                         

                         

                            created by A.T. Romano in Premiere Elements - View the full discussion

                         

                         

                         

                        ibed

                        I did not see the following included previously so I am posting it for your consider - Adobe TV Premiere Elements 12 video tutorials.

                        http://tv.adobe.com/show/learn-premiere-elements-12/

                        Lots more, but a good beginning. Never hesitate to ask questions or ask for clarification on anything written.

                        Your problem and fix was particularly interesting since I had not run into your error message, expecially with the issue of the stop marker at the end of the last item on the Timeline.

                        Thanks.

                        ATR

                         

                         

                         

                             Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6008241#6008241

                             Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6008241#6008241

                             To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6008241#6008241. In the Actions box on the right, click the Stop Email Notifications link.

                              

                                   Start a new discussion in Premiere Elements at Adobe Community

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                        • 9. Re: Can't burn a DVD on Premiere Elements 12
                          A.T. Romano Level 7

                          ibed

                           

                          Thanks for the update and the great news that you completed your project with a successful burn to disc.

                           

                          Congratulations. Great job.

                           

                          Please do not hesitate to ask questions and to ask for clarification on anything written. Glad for the opportunity to be of assistance.

                           

                          Best wishes

                           

                          ATR

                          • 10. Re: Can't burn a DVD on Premiere Elements 12
                            shopokane1

                            IBed,

                             

                            I am so grateful to find your post! I had the same error message, after trying to burn a 4GB Project to DVD 3 times (6 hours a piece)

                            Your post is the ONLY place that identified this error, and sure enough I too had a Stop marker at the very end of the DVD. I couldn't find an answer anywhere else,You saved me from tearing out my hair!!!

                            Thank you!!!

                            jean

                            • 11. Re: Can't burn a DVD on Premiere Elements 12
                              A.T. Romano Level 7

                              Jean

                               

                              Thanks for your report regarding your burn to DVD issue related to placement of a stop marker at the end of the last item on your Timeline.

                               

                              As I wrote originally in this thread

                              A stop marker at the end of the last item on the Timeline has always been a problem and a deal breaker for Premiere Elements burn process. But, the error message that you posted for the burn failure is not typical for that. So, I did not go to stop marker involvement as a first pass on this.

                              The error message that accompanies this type of error typically includes "Vobulator" in its description. Are you saying that you got the exact same message as ibed, that is

                              internal software error:/premiere/elements/molecules/pre-mediacore/External/AuthorScript/Source

                              ibed was using Premiere Elements 12, not sure what computer operating system. What version of Premiere Elements are you using and on what computer operating system is it running?

                               

                              Thanks for the report.

                               

                              ATR