3 Replies Latest reply: Jan 29, 2014 12:26 AM by Peter Grainge RSS

    Publish error: failed to create chr_book_op.gif

    celkins Community Member
    celkins Jan 12, 2014 1:56 PM

      I'm using RH10 as part of TCS4. Multiple projects that are routinely updatedfor the past 10 years suddenly (since the last update) now all fail during the Publish operation with an unhelpful error "Failed to create chr_book_op.gif." The projects generate without error so this is not a problem within TCS4. Since the error occurs in multiple projects, I assume it is a connectivity issue. To test, I verified that  I can manually (using Filezilla) FTP all files to the target Web site so I know the FTP settings are valid. I have verified that the Filezilla FTP settings are the same settings as defined in the project's Publish settings. The only thing that changed since the last update is that I swapped out a broadband modem. Everything works correctly with the new modem, and I assume that since I can successfully manually FTP, the modem is not the source of the problem.

       

      Has anyone seen this error before? I'm at a loss as to how to further troubleshoot.  It would be a nuisance if I cannot use RH's Publish functionality.

      • 313 Views
      • Tags:
        • 1. Re: Publish error: failed to create chr_book_op.gif
          Anjaneai Srivastava Adobe Employee
          Anjaneai Srivastava Jan 16, 2014 7:18 AM (in response to celkins)

          Hi,

           

          When the publish fails does it always indicate any resource file in the error like Failed to create FILENAME.

          Can you try to generate WebHelp/FlashHelp both and see if the error is regarding the same files? Can you locate this particualr graphic in your project, is it broken or missing?

           

          Also, create a test project and simply publish it to the same connection details in the same output and see if tehre is a problem with Robohelp not being able to connect to your FTP details.

           

          Can you add a screenshot of the compilation/publishing summary that you see in the 'Output view'.

           

          Thanks,

          Anjaneai

          • 2. Re: Publish error: failed to create chr_book_op.gif
            celkins Community Member
            celkins Jan 17, 2014 2:48 PM (in response to Anjaneai Srivastava)

            Hello Anjaneai,

             

            I created a test project (as WebHelp). It generated correctly but again failed during Publish at the same file (chr_con_out.gif) that causes all of my other projects to fail. The .gif file is present in all of my projects and is part of the standard Chrisi skin. Here is a screenshot of the error:

            RH_Error1.jpg

             

            I generated the same test project as FlashHelp. It generated correctly but failed during Publish. I don't use FlashHelp, so I don't know how to interpret the error. Here is a screenshot of the error:

            RH_Error2.jpg

             

            There were no errors to indicate a problem with the FTP connection.

             

            Thank you for your help.

             

            Carol

            • 3. Re: Publish error: failed to create chr_book_op.gif
              Peter Grainge CommunityMVP
              Peter Grainge Jan 29, 2014 12:26 AM (in response to celkins)

              Did this get resolved?

               

              See www.grainge.org for RoboHelp and Authoring tips

               

               

              @petergrainge