3 Replies Latest reply on Jan 13, 2014 1:17 AM by sjpt

    Can't authorize new computer because old one is already authorized.

    joanw313@yahoo.com

      Is there a way to simply de-authorize one computer and then authorize the new one?   I lke to read library books on my eReader or my laptop.

       

      Thanks

        • 1. Re: Can't authorize new computer because old one is already authorized.
          sjpt Level 4

          If you do need to de-authorize, then ctrl-shift-D (cmd-shift-D on Mac).


          BUT ... You can have up to 6 devices authorized at the same time with the same Adobe ID/account.

          You may have been confused by a stupid and completely misleading ADE error message.

          ~~~~~

          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"

           

           

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

           

           

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

          1 person found this helpful
          • 2. Re: Can't authorize new computer because old one is already authorized.
            joanw313@yahoo.com Level 1

            Thanks for your reply.

             

            My question was misleading or incomplete.   My old computer, a PC, is no longer working.   When I installed ADE on my new PC, I received the error message re authorization already in use (or words to that effect.).

            • 3. Re: Can't authorize new computer because old one is already authorized.
              sjpt Level 4

              OK good.  The solution above is probably the right one for you, then.

              Post back if you still have issues after that.