3 Replies Latest reply on Nov 11, 2014 12:40 AM by Zydeco57

    Unable to download


      When I try to open "acsm" resources in Adobe Digial Editions, I keep getting this error:




      "Unable to download

      Error getting License. License Server Communication Problem:



      My computer is successfully authorized.


      I didn't have this problem until recently, after I switched from one MacBook to another. Everything seems to have transferred well. Not sure what the hitch might be here.


      Any advice?

        • 1. Re: Unable to download
          sjpt Level 4


          Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

          Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.

          Unfortunately, it often then gives misleading error messages about what is wrong.

          A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

          Another is  "E_AUTH_NOT_READY"

          This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

          Restart ADE, and then reauthorize with your (old) Adobe ID.

          In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

          • 2. Re: Unable to download
            ADN Level 1

            Thanks. That solved the problem. I'm grateful.

            • 3. Re: Unable to download

              ... and for me, too. All I needed was to reauthorise/reauthorise. Thanks so much