0 Replies Latest reply: Jan 13, 2014 7:48 AM by editor_vince RSS

    Creative Cloud Desktop App Crash on Mac

    editor_vince Community Member

      Over the past several weeks, I've been experiencing major crashes across my CC Applications. I've traced it back to a crash of the Creative Cloud Desktop App - apparently if this crashes, none of my CC apps can be loaded.

       

      Whenever it happens, I try restarting to no avail and then end up having to use the CC Cleaner Tool and re-install the Desktop App. Having done this multiple times now, I'm starting to get annoyed at the lost productivity. Is there something I can do to fix this, or is the CC Desktop app just buggy?

       

      I don't know if I can run everything if I just uninstall it, but I like the centralized updating feature, so I would prefer to keep it.

       

      Any help appreciated.

       

      Info:

       

      Current Version of CC - all apps up to date (mostly using AE and PP)

      Mac Pro Tower, Mid 2010

      2x2.4ghz Quad Xeon

      ATI Radeon HD 5770

      14GB 1066 DDR3

      OS X 10.7.5