>appreciate a speedy response from Adobe
This is a user to user forum, not Adobe support... next for Adobe support
Select a reason, then click I STILL NEED HELP to activate Premiere Elements chat
One other idea that SOMETIMES happens is a Windows updates makes a graphics driver obsolete
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
apologies for posting to Adobe when this is a place for friends. I did follow the instructions you have given and landed in the forums page (there was no other option, certainly not a live chat!) but when I tried 'cancel product option' suddenly the chat option was available (now if that isn't poor, dishonest business practise...) Sorry if it made you feel unappreciated, initially I actually thought this was the place Adobe administered its support.
I am currently downloading the newest Nvidia update as well as starting a chat with Adobe. I'll let you know how those two solutions work out...
Thanks for your patience and understanding,
'Only' in the sense that you are not to be held accountable for failures in the Adobe products.
Problem has been resolved, thank you.
>Problem has been resolved
I'm glad things are working now... could you post the actual problem & resolution, for anyone else reading this?
Thanks for the follow up on your issue and the great news that the Premiere Elements 12 installation problem is resolved. Great job if you troubleshooted alone or with the assist from Adobe.
I have found Photoshop Elements 12 and Premiere Elements 12 Windows to be a particular troublesome version to install as well as reinstall on Windows 7, 8, or 8.1 64 bit. Many of my answers have come from an assortment of basic and out of the box thinking, including (not restricted to)
uninstall/ccleaner run through/reinstall
OOBE Folder renaming
Registry missing entries
The video card and its video card driver were never implicated in any of the problems. Except for the opening of the Photoshop Elements 12 Full Editor on Windows 7 64 bit, my problems are now resolved using some personal troubleshooting schemes and a lot of determination.
But, I am curious as to the key ingredients for got you moving forward in your Premiere Elements 12 projects. If you have the time, we would appreciate your comments on that.
Yes, it seems the problem is a matter of which graphics card has priority in the device manager. I have not quite finished working it out, as I have to go into the BIOS and make some changes which I am afraid to do without my friend who is visiting tomorrow. But in short, Premiere Elements 12 has difficulty locating the correct graphics card and once it's taken its eye off the ball you have you start changing the computer settings.
I know what you mean about the newer Adobe products; it seems they are trying to be too clever and incorporate too many internet-related extras ie. Adobe App Manager. Honestly, sometimes I just wish it was Adobe CS2 or 3 which worked so much more smoothly.
Confirmation of solution will follow...
More on dual video problems (some for Premiere Pro, but the idea is the same)
-link to why http://forums.adobe.com/message/4685328
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
We will be watching for further developments.
Thanks for taking the time to reply. Much appreciated.
After many more hours of intensive work on fixing the problem, I discovered it was nothing to do with the BIOS but actually if you simply right click on the desktop (for computers that have nVidia installed) you can go into the nVidia Control Panel and set which programs to use the nVidia graphics card. This is to save power (as a laptop) by only booting the graphics card when needed. I set Premiere Elements to use the nVidia graphics card and not the system integrated one and now it works fine every time.
BE AWARE: If you have recently updated your nVidia drivers you need to de-evolve and go back to the original one your laptop was built with. Updating the nVidia graphics card was a mistake and I managed to find the original driver on my laptop manufacterer's website.
Hope that clears everything up. It's actually a pretty cool feature as now I have set the nVidia graphics card to only work with Premiere, Da Vinci, DivX etc.
Thanks for taking the time to outline what worked for you.
Perhaps I missed it above, but what is the make and model of your particular laptop?
Good luck, and happy editing.
Thanks for that very interesting and informative update on your Premiere Elements 12 Windows 7 (presumed 64 bit) issue.
I found it particularly interesting the comment that you made about rolling back the NVIDIA video card driver version.
So far we have seen NVIDIA video card driver roll back fix target specifically at Premiere Elements 10 users (typically Windows).
Congratulations on your successes and continued success.